Apple Multiple Scan 720 Display User's Guide Page 53
- Page / 60
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
Rated. / 5. Based on customer reviews
Troubleshooting
48
8
Software difficulties
White vertical lines or
white stripes appear
on the scanned image.
The scanner is under direct sunlight. • Move the scanner out of direct sunlight.
A light source is near the scanner. • Move the scanner far away from the light source.
Bleed-through is seen
in the scanned image.
Your document is too thin. Check that your document is acceptable (see Doc-
ument Specifications on page 6).
The contrast setting is improper. Increase the contrast level.
For Windows
®
: see Image settings on page 17.
For Macintosh: see Image settings on page 25.
(DS-720D only)
Duplex scanning can-
not be performed.
The duplex scanning settings are not
configured in DSmobileCapture.
Select the Duplex check box under the Image tab
in DSmobileCapture.
Difficulty Cause Suggestions
When I press Scan in
my scanning software,
an error message ap-
pears: Please install
scanner or The scan
was aborted because
the scanner is not
powered on or not
connected properly.
This error message appears if your
scanner isn’t recognized by your com-
puter.
1. Make sure your scanner is connected properly.
2. Confirm that the Micro USB Cable is working and
that it is not frayed or damaged in any way.
If the error still appears after verifying that the Micro
USB Cable is connected properly, reinstall the
scanner driver from the DVD-ROM.
I cannot install the
scanner drivers.
(Windows
®
)
You may not have been given adminis-
trator privileges.
Log into Windows
®
with administrator rights.
I cannot install the
scanner drivers.
(Macintosh)
You may not have been given adminis-
trator privileges.
From Apple menu, select System Preferences >
System > Users & Groups. The left pane of the
window will list the current accounts, one of which
should be your name with the word “Admin” under-
neath. If this is not
the case, contact your system
administrator.
Difficulty Cause Suggestions
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- User’s Guide 1
- Using the documentation 2
- Trademarks 3
- Table of Contents 4
- 6 Scanner Calibration 37 5
- 7 Scanner Maintenance 42 5
- 8 Troubleshooting 44 5
- A Appendix A 50 5
- B Appendix B 53 5
- General Information 1 6
- LED indications 7
- Scanning Software 8
- For Macintosh users 10
- Document Specifications 3 11
- Unacceptable documents 12
- IMPORTANT 13
- Scan Preparation 4 14
- Loading the Carrier Sheet 15
- Important Carrier Sheet tips 16
- (2)(1) (3) (4) (5) 21
- Image settings 22
- Paper settings 23
- Preview settings 25
- Options settings 26
- Imprinter settings 27
- Information 28
- File settings 32
- Start button 37
- Scanning methods 38
- Scan to an image 39
- Scan to BR-Docs 39
- Scan to an application 40
- Scan to an email 40
- Scan to a printer 41
- Scan to shared folder 41
- Scan to a FTP server 41
- Scanner Calibration 6 42
- Click the Options tab 43
- Scanner Calibration 44
- DSmobileCapture launches 45
- Scanner Maintenance 7 47
- Close the top cover 48
- Troubleshooting 8 49
- Troubleshooting 50
- Software difficulties 53
- Other difficulties 54
- Appendix A A 55
- Appendix A 56
- Interfaces 57
- Computer requirements 57
- Appendix B B 58
- For customer service 59
- Appendix B 60
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