Apple Mac mini Server (Mid 2010 Specifications Page 41
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Mac mini (Mid 2010) Symptom Charts — Communications 41
2010-08-03
Ethernet Port/Device Issue
Unlikely cause: Adapter, hard drive, optical drive, fan
Quick Check
Symptoms Quick Check
Ethernet Port/Device Issue
• No Ethernet device present
• Unable to access network
resources
• Ethernet device shows no
connection
• Ethernet device unable to an IP
address
• Slow network performance
1. Check the Ethernet cable for damage, try a
known good Ethernet cable – CAT5 or better
recommended for 100Mbps+ connections.
2. Check Ethernet ports on the Mac and wall/switch
for dust, debris, damage or bent pins.
3. Ensure distance from networking infrastructure is
less than 300 feet/ 105 meters
4. Verify port, cable and network hardware with a
known good system. Isolate rewall, MAC address
ltering or hardware access control devices
5. Isolate OS by starting up from original Install
media for the computer, the same make and
model computer in Target Disk Mode, or
compatible known good OS on an external drive.
Deep Dive
Check Result Action Code
1. Visually inspect the Ethernet
port on computer and verify
that all pins will make physical
contact with the CAT5 Ethernet
cable.
Yes Go to step 2
No Pins are damaged, bent at or
missing. Replace logic board
M24
2. Boot from original Install media.
Verify Network Link status
active by using Network Utility
under the “Info” tab. Is the Link
Status “Active”?
Yes Go to step 3
No If same Ethernet cable gives
an “Active” link status on
a known good computer
of same make and model,
replace logic board
M10
- Apple Technician Guide 1
- Mac mini (Mid 2010) 1
- Take Apart 4
- About This Guide 6
- Manual Updates 7
- Feedback 7
- Overview 9
- Identifying Features 10
- Product Congurations 10
- Service Part Congurations 11
- System Serial Number Location 11
- Troubleshooting 12
- General Troubleshooting 13
- Common Reset Procedures 14
- Wireless Troubleshooting 15
- Block Diagram 16
- Functional Overview 17
- Symptom Charts 18
- Deep Dive 19
- Won’t Start Up 21
- Intermittent Shutdown 23
- Quick Check 25
- Kernel Panic, System Crashes 28
- No Video 30
- Corrupted Video 31
- Burnt Smell/Odor 33
- Noise, Hum, Vibration 34
- Uncategorized Symptoms 36
- Communications 37
- Ethernet Port/Device Issue 41
- Uncategorized Symptom 50
- Mass Storage 51
- Hard Drive Read/Write Error 53
- Hard Drive Noisy 54
- Optical Drive Not Recognized 57
- Optical Drive Noisy 63
- Input/Output Devices 66
- USB Devices Not Recognized 76
- Mechanical 83
- System Runs Hot 85
- Physical Damage 86
- General Information 89
- Vertical Insertion 90
- Low-Prole Solid 90
- Platform Flex 90
- Thermal Sensor Replacement 91
- Logic Board Return 97
- First Remove Hierarchy 98
- Icon Legend 99
- Bottom Cover 100
- 1 Lay the Mac mini 101
- 2 Rotate the 101
- 3 Press on the cover to 101
- 1 Replace the bottom 102
- 2 Rotate the cover 102
- Reassembly 102
- First Steps 103
- 1 Gently spread the 104
- 2 Pull the module out 104
- 3 Repeat to remove 104
- Installation 105
- 1 Carefully press the 105
- 2 Pull the module into 105
- 3 Press down on the 105
- 4 Repeat to install the 105
- 1 Remove 2 T6 107
- 2 Carefully lift the fan 107
- 3 Disconnect the fan 108
- Cowling 109
- 1 Remove the T6 screw 110
- 2 Lift the cowling up 110
- Antenna Plate 111
- 1 Remove 4 screws 112
- 2 Carefully lift the 112
- 3 Disconnect the 113
- 1 Connect the antenna 113
- 2 Slide the antenna 114
- 3 A tool, such as the 114
- 4 If the plate is not 114
- 5 Install the 4 screws 114
- Logic Board 115
- 1 Carefully disconnect 116
- 2 Make sure that at 117
- 3 Remove 2 T6 screws: 117
- 4 Remove the 2 mm 117
- 5 Insert the logic board 118
- 6 Carefully push down 118
- 7 Remove the tool 118
- 8 Disconnect the power 119
- 9 Important: If thermal 119
- 10 Push in on the catch 119
- 11 Once the I/O wall is 120
- 2010-08-03 121
- 1 Position the housing 122
- 2 Reconnect the power 122
- 3 Make sure no cables 122
- 4 Reconnect all cables 122
- AirPort/Bluetooth Combo Card 123
- 1 Disconnect the two 124
- 2 Disconnect the ex 124
- 3 Remove 4 screws: 124
- 4 If the speaker has not 124
- 5 If replacing the ex 125
- Speaker 126
- 1 Remove 2 screws: 127
- 3 Note: Check the 128
- 1 Insert a black stick 130
- 2 Grab the battery as 130
- Hard Drive 131
- 1 Dislodge the logic 132
- 2 Slide out the hard 132
- 1 Slide hard drive 133
- 2 Maneuver the hard 133
- 3 Make sure the 133
- 4 Connect all cables to 133
- Power Supply 134
- 1 Slide the power cord 135
- 2 Rotate the power 135
- 4 Pull out power supply 136
- Optical Drive / 138
- Hard Drive (Server) 138
- 2 Lift the drive and 139
- 3 Remove 4 T8 screws 140
- 4 Lift the drive from the 140
- 5 If replacing the 140
- IR Board and Cable 141
- 1 Remove 1 screw 142
- 2 Note the IR cable 142
- 3 Remove the IR cable 142
- 1 Insert the IR cable 143
- Housing 144
- Service Source 145
- Exploded View 146
- Exploded View (Server) 147
- Screw Chart 148
- External Views 149
- Port View 150
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