Apple 2009 MacBook Service Manual Page 5

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5. A customer complains that their MacBook Pro is running too hot. What should you first ask this
person?
6. Using the MacBook Pro service manual, locate the position of the power button pads on the logic
board.
7. A customer states that the display hinge on his MacBook Pro (17-inch) will not stay open when the
display is partially raised. How do you respond?
8. What are the recommended tools for cleaning a MagSafe connector?
9. What is the first step you should perform before doing any work inside the MacBook Pro (13-inch, Mid
2009)?
A. Remove the top case
B. Remove the main battery
C. Disconnect the main battery
D. Remove any installed memory
E. Remove the internal hard drive
10. In the MacBook (13-inch Mid 2009), which of the following can be used in the SD card slot with the
proper adapter? Select all that apply:
A. miniSD
B. microSD
C. XD Card
D. Memory Stick™®
E. CompactFlash™ Card
11. The service fixture is required when removing the _____ in the MacBook Pro (15-inch, Mid 2009).
Select all that apply:
A. Heat sink
B. Hard drive
C. Logic board
D. Left fan
E. Optical drive
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