Apple iMac G5, 20-inch User Manual download pdf (Page 233)

iMac G5, 20-inch Troubleshooting -

Amendment: iMac G5 Repair Extension Program for

Replacement Part

The following part is eligible for replacement under this repair extension program:

• 661-3625 Power Supply, iMac G5 20”, Ambient Light Sensor

Note

: Effective today, this power supply replacement will be excluded from Service

Excellence measurement. In addition, the iMac G5 power supply is no longer available as

a Do-It-Yourself (DIY) part.

Special CompTIA Codes

Apple has the following CompTIA Code to use for repairs on iMac products eligible for

coverage under the iMac G5 REP for Video and Power Issues:

• Use

CompTIA Code 660: iMac G5 MLB/Power Supply REP

when replacing a

power supply, whether or not the iMac is covered by warranty or an extended

service agreement European IMCs

Repair Strategy

Required service parts for this program are available so that certiﬁed technicians may

create a repair at an Apple service provider location.

Asia-Paciﬁc, Canada, Europe (except IMCs), Japan, United States:

Warranty Repairs

: If an iMac product eligible for this program is currently covered by

an Apple warranty or extended service agreement, create the repair in the usual

manner. However, it is extremely important that you select the CompTIA Code

created for this program (see Special CompTIA Code section) for the repair.

Out-of-Warranty Repairs:

Until further notice, Apple asks that service providers in

all regions that use GSX select the “Mark for Review” checkbox on all out-of-warranty

repairs created for iMac products eligible for coverage under this repair extension

program. In addition, it is extremely important that you select the CompTIA Code

created for this program (see Special CompTIA Code section) for the repair.

Apple Retail

For the repair to be covered, Mac Genii should make the following selections in

GCRM to ensure the iMac G5 Power Supply Issues REP CompTIA code is assigned

to the in-store repair:

• Service Type: In-store Repair

• Reason for Service: Power Supply Failure

• Component: Power

• Issue: iMac G5 (ALS) 20”/Power Supply REP

• CompTIA Modifier: select most appropriate

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Apple iMac G5, 20-inch User Manual Page 233