Apple iMac G5 (iSight) User Manual download pdf (Page 53)

5 Troubleshooting

Occasionally you may have problems while working with

your iMac G5. This chapter gives you some solutions to try

when you have a problem.

This chapter contains solutions to problems that prevent you from working with your

iMac G5, such as a system freeze or a iMac G5 that will not start up. You can find more

troubleshooting information in Mac Help (see page 22) and on the Apple Service and

Support website at www.apple.com/support.

When you experience a problem with your iMac G5, there is usually a simple and quick

solution. When you encounter a problem, try to make a note of what you did before

the problem occurred. This will help you narrow down the possible causes of the

problem and then find the answers you need. Things to note include:

Â The applications you were using when the problem occurred. Problems that occur

only with a specific application may indicate that the application is not compatible

with the version of the Mac OS installed on your iMac G5.

Â Any software that you recently installed. Certain applications install extensions that

may not be compatible with the Classic environment.

Â Any new hardware (such as additional memory or a peripheral) that you connected

or installed.

Warning: Do not attempt to open your iMac G5. If your iMac G5 needs service,

consult the service and support information that came with your computer for

instructions about how to contact an Apple Authorized Service Provider or Apple for

service. Your iMac G5 does not have any user-serviceable parts, except the memory.

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Apple iMac G5 (iSight) User Manual Page 53