Apple iPod touch Operations Instructions Page 88

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88 Appendix A Tips and Troubleshooting
If you can’t play a song you just purchased
Your purchase may still be downloading. Close and reopen Music, then try playing the
song again.
If you can’t add or play a song, video, or other item
The media may have been encoded in a format that iPod touch doesn’t support.
The following audio file formats are supported by iPod touch. These include formats for
audiobooks and podcasting:
 AAC (M4A, M4B, M4P, up to 320 Kbps)
 Apple Lossless (a high-quality compressed format)
 MP3 (up to 320 Kbps)
 MP3 Variable Bit Rate (VBR)
 WAV
 AA (audible.com spoken word, formats 2, 3, and 4)
 AAX (audible.com spoken word, AudibleEnhanced format)
 AIFF
The following video file formats are supported by iPod touch:
 H.264 (Baseline Profile Level 3.0)
 MPEG-4 (Simple Profile)
A song encoded using Apple Lossless format has full CD-quality sound, but takes up
only about half as much space as a song encoded using AIFF or WAV format. The same
song encoded in AAC or MP3 format takes up even less space. When you import music
from a CD using iTunes, it is converted to AAC format by default.
Using iTunes for Windows, you can convert nonprotected WMA files to AAC or MP3
format. This can be useful if you have a library of music encoded in WMA format.
iPod touch does not support WMA, MPEG Layer 1, MPEG Layer 2 audio files,
or audible.com format 1.
If you have a song or video in your iTunes library that isn’t supported by iPod touch,
you may be able to convert it to a format iPod touch supports. See iTunes Help for
more information.
If you can’t remember your passcode
You must restore the iPod touch software. See “Updating and Restoring iPod touch
Software” on page 89.
If you entered contacts on iPod touch that you don’t want to sync to your computer
Replace contacts on iPod touch with information from your computer.
1 Open iTunes.
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