Apple Power Macintosh 4400 User Manual download pdf (Page 90)

If you are unable to access Macintosh Guide (for example, if your screen

is “frozen”), refer to this chapter to see if you can resolve the problem.

Note: If you have a problem with your Macintosh and nothing presented in

this chapter or in Macintosh Guide solves it, consult the service and support

information that came with your computer for instructions on how to contact

an Apple-authorized service provider or Apple for assistance.

Take your time

When you see an error message, you don’t have to take action immediately.

The message stays on the screen until you click the OK button or turn off

the Macintosh.

To help diagnose and correct the problem, gather as much information on the

situation as you can before starting over.

m Make a note of exactly what you were doing when the problem occurred.

Write down the message on the screen and its ID number (if any). Also list

the programs you were using and the names of any items you know have

been added to the System Folder since the system software was installed.

This information will help a service person diagnose the problem. (It is

helpful to keep a printed copy of the items in your System Folder. For

instructions on printing the contents of a folder, see the “Printing” topic

area of Macintosh Guide, available in the Guide [h] menu.)

m Check the screen for any clues. Is a menu selected? What programs and

document icons are open? Note anything else that seems relevant.

m If you were typing text and were not able to save it before the problem

occurred, you can write down the parts of the text still visible on the

screen so that some of your work will be easy to replace.

m Ask other Macintosh users about the problem you’re having; they may have

a solution for it.

Chapter 6

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Apple Power Macintosh 4400 User Manual Page 90