Apple Remote Desktop 3.1 User Manual

Apple Remote DesktopAdministrator’s Guide Version 3.1

10 Preface About This Book Using This GuideThe Apple Remote Desktop Administrator’s Guide contains chapters to help you use Remote Desktop. It con

100 Chapter 8 Administering Client Computers To stop a currently running task:1 Select the Active Tasks list.2 Select the desired task in the Remo

Chapter 8 Administering Client Computers 101 Creating and Using Task TemplatesIn each task configuration dialog, you can save a task’s settings to

102 Chapter 8 Administering Client Computers Editing a Saved TaskYou may want to change a previously saved task, changing whether what the task do

Chapter 8 Administering Client Computers 103 You can choose to initiate the installation of a package from the designated Task Server rather from a

104 Chapter 8 Administering Client Computers If you want to install the software via a Task Server, see “Installing Software on Offline Computers”

Chapter 8 Administering Client Computers 105 For information about setting up and using a Task Server, see “Working with the Task Server” on page 1

106 Chapter 8 Administering Client Computers The software is copied to the indicated location. If the copy operation is unsuccessful, an error mes

Chapter 8 Administering Client Computers 107 To upgrade software on client computers:1 Run a Software Version report to determine what version of t

108 Chapter 8 Administering Client Computers Copying FilesApple Remote Desktop makes it easy to copy items (other than the system software) on one

Chapter 8 Administering Client Computers 109 Copy Destination LocationsThere are several preset destinations available in the “Place Items In” dest

Preface About This Book 11 Terminal Command ConventionsCommands or command parameters that you might type, along with other text that normally appe

110 Chapter 8 Administering Client Computers Post-Copy ActionYou can choose to open a copied item immediately after it’s copied. If you select thi

Chapter 8 Administering Client Computers 111 To copy items from the Finder to a client:1 Select a computer list in the Remote Desktop window.2 Sele

112 Chapter 8 Administering Client Computers The Copy Items command does not copy system software that is hidden (that is, not visible in the Find

Chapter 8 Administering Client Computers 113 Creating ReportsApple Remote Desktop allows you to query client computers for many kinds of informatio

114 Chapter 8 Administering Client Computers The database, which is a PostgreSQL database located at /var/db/RemoteManagement/RMDB/ can be accesse

Chapter 8 Administering Client Computers 115 See “Using Automatic Data Reporting” on page 159.Report Database Recommendations and Bandwidth UsageYo

116 Chapter 8 Administering Client Computers System Report SizeThe file system data which is uploaded to the report database (labeled “File Search

Chapter 8 Administering Client Computers 117 To generate a User History report:1 Select a computer list in the Remote Desktop window.2 Select one o

118 Chapter 8 Administering Client Computers Finding Files, Folders, and ApplicationsApple Remote Desktop allows you to search the contents of cli

Chapter 8 Administering Client Computers 119 The results of the search are listed in the pane at the bottom of the window.Note: The “Home” Spotlig

12 Preface About This Book The Apple Remote Desktop Support website provides a database of technical articles about product issues, use, and imple

120 Chapter 8 Administering Client Computers 7 Click Search.The newly generated report window appears.Comparing SoftwareApple Remote Desktop has s

Chapter 8 Administering Client Computers 121 To generate a Software Difference report:1 Select a computer list in the Remote Desktop window.2 Selec

122 Chapter 8 Administering Client Computers To generate a serial number report:1 Select a computer list in the Remote Desktop window.2 Select one

Chapter 8 Administering Client Computers 123 Getting FireWire Device InformationThe FireWire Devices report gets information about FireWire devices

124 Chapter 8 Administering Client Computers To generate a USB Devices report:1 Select a computer list in the Remote Desktop window.2 Select one o

Chapter 8 Administering Client Computers 125 Getting Memory InformationThe Memory report gets specific information about the installed memory in a

126 Chapter 8 Administering Client Computers To generate an Expansion Cards report:1 Select a computer list in the Remote Desktop window.2 Select

Chapter 8 Administering Client Computers 127 Here are some suggestions for evaluating your network performance based on this report:Â The number of

128 Chapter 8 Administering Client Computers  Unicode (UTF-16): Best choice if the report contains Asian language characters.7 Select a field se

Chapter 8 Administering Client Computers 129 Maintaining SystemsApple Remote Desktop provides easy and powerful tools for maintaining client comput

1 131 Using Apple Remote DesktopApple Remote Desktop helps you keep Macintosh computers and the software running on them up to date and trouble f

130 Chapter 8 Administering Client Computers Emptying the TrashApple Remote Desktop allows you to empty the Trash on clients to free up disk space

Chapter 8 Administering Client Computers 131 7 If desired, select Restart When Done.If you select Restart When Done, the client computer will resta

132 Chapter 8 Administering Client Computers To synchronize client computer clocks:1 Select a computer list in the Remote Desktop window.2 Select

Chapter 8 Administering Client Computers 133 5 Alternatively, manually enter the UNIX command.a Type or paste the following UNIX command:osascript

134 Chapter 8 Administering Client Computers 4 Type or paste the following UNIX command (replace /Path_To_Application with your own path to the de

Chapter 8 Administering Client Computers 135 5 Alternatively, manually enter the UNIX command.a Type or paste the following UNIX command:systemsetu

136 Chapter 8 Administering Client Computers To set up printer preferences using Copy Items:1 Set up a client computer’s print preference using th

Chapter 8 Administering Client Computers 137 Managing ComputersUsing Apple Remote Desktop, you can control multiple client computers simultaneously

138 Chapter 8 Administering Client Computers To open an item:1 Select a computer list in the Remote Desktop window.2 Select one or more computers

Chapter 8 Administering Client Computers 139 Quitting Applications Without Logging Out the UserApple Remote Desktop can quit running applications o

14 Chapter 1 Using Apple Remote Desktop You can administer client computers individually, but most Apple Remote Desktop features can be used to ma

140 Chapter 8 Administering Client Computers Waking Up a ComputerApple Remote Desktop can wake computers from sleep. To wake a computer using Remo

Chapter 8 Administering Client Computers 141 To lock a computer screen:1 Select a computer list in the Remote Desktop window.2 Select one or more c

142 Chapter 8 Administering Client Computers Disabling a Computer ScreenSometimes you may want to control a client computer with a user at the cli

Chapter 8 Administering Client Computers 143 4 Type the following AppleScript in the UNIX Command window, adding the user name and password: osascr

144 Chapter 8 Administering Client Computers Restarting a ComputerApple Remote Desktop can restart a client computer. This has the same result as

Chapter 8 Administering Client Computers 145 Starting Up a ComputerApple Remote Desktop can start up clients that support lights-out management (LO

146 Chapter 8 Administering Client Computers UNIX Shell CommandsIn addition to its own tasks, Apple Remote Desktop provides a way to easily execut

Chapter 8 Administering Client Computers 147 For more information about Task Templates, see “Creating and Using Task Templates” on page 101.The bui

148 Chapter 8 Administering Client Computers Executing a Single UNIX CommandUsing the UNIX Command window, you can send a single command to the se

Chapter 8 Administering Client Computers 149 To copy and execute a script:1 Prepare and save your script.Make sure your script is saved as plain te

Chapter 1 Using Apple Remote Desktop 15 Deploying SoftwareApple Remote Desktop lets you distribute software and related files to client computers f

150 Chapter 8 Administering Client Computers Alternatively, you could use a UNIX “read standard input” redirection which looks like:osascript <

Chapter 8 Administering Client Computers 151 Â For Mac OS X 10.3 clients use the following:/System/Library/CoreServices/RemoteManagement/ARDAgent.a

152 Chapter 8 Administering Client Computers Any command in the Mac OS X Server command-line guide which uses networksetup can be used in Remote D

Chapter 8 Administering Client Computers 153 -setremotelogin ( on | off ) Sets remote login (SSH) to either on or off. Important If you turn off re

154 Chapter 8 Administering Client Computers Any command in the Mac OS X Server command-line guide that uses systemsetup can be used in Remote Des

Chapter 8 Administering Client Computers 155 Â Deactivate Remote Desktop access for a computer:$ sudo /System/Library/CoreServices/RemoteManagement

9156 9 Automating TasksApple Remote Desktop allows always-on administration of client computers. You can automate any command or function in Apple R

Chapter 9 Automating Tasks 157 Preliminary Planning for Using the Task ServerBefore you use Task Server to automate administration, you should firs

158 Chapter 9 Automating Tasks To set up the Task Server:1 Make sure you have two Unlimited Managed Systems licenses, one for the server and one f

Chapter 9 Automating Tasks 159 b Later in the setup process, choose what report data to upload and set up a preliminary automatic scheduled upload

16 Chapter 1 Using Apple Remote Desktop For example, you can use Apple Software Update to download an iCal update or an operating system update to

160 Chapter 9 Automating Tasks File search data includes information for the following reports: File Search Software Version Software Differenc

Chapter 9 Automating Tasks 161 Creating a Template Data Reporting PolicyTo speed up client configuration for data reporting, you can set a default

162 Chapter 9 Automating Tasks 5 Before executing the task, click the Schedule button.The scheduling information is revealed.6 Choose when and how

Chapter 9 Automating Tasks 163 Using AppleScript with Remote DesktopAppleScript is a powerful and versatile scripting language that is built into M

164 Chapter 9 Automating Tasks Using the Remote Desktop AppleScript DictionaryEach scriptable application contains an AppleScript dictionary—the l

Chapter 9 Automating Tasks 165 Sample AppleScriptThis AppleScript is one that could be used to do a quick cleanup of a group of computers. First, i

166 Chapter 9 Automating Tasks Using Automator with Remote DesktopAccomplish all of your time-consuming, repetitive manual tasks quickly, efficien

167AAppendixA Icon and Port ReferenceThe following tables illustrate some of the icons found in the main window of Remote Desktop. The final tab

168 Appendix A Icon and Port Reference List Menu IconsThe following icons are used in the Apple Remote Desktop list area of Remote Desktop’s main w

Appendix A Icon and Port Reference 169 System Status Icons (Basic)The following icons are shown as initial high-level status indicators for observe

Chapter 1 Using Apple Remote Desktop 17 Client computers that boot from a NetBoot image get a fresh system environment every time they start up. Fo

170 Appendix A Icon and Port Reference TCP and UDP Port ReferenceApple Remote Desktop uses the following TCP and UDP ports for the functions indica

171BAppendixB Report Field Definitions ReferenceThe following sections describe the available fields in some of the Apple Remote Desktop reports

172 Appendix B Report Field Definitions Reference Velocity Engine Yes/NoL2 Cache Size In KBL3 Cache Size In KBMachine Model Memory In KBEmpty RAM S

Appendix B Report Field Definitions Reference 173 Modem Installed Yes/NoModem InterfaceModem ModelNetwork First Ethernet Address en0 MAC addressNe

174 Appendix B Report Field Definitions Reference Storage ReportSystem Version Mac OS X v10.4.2 (8C46)Storage Free Disk Space In KB, MB, or GBTotal

Appendix B Report Field Definitions Reference 175 USB Devices ReportFireWire Devices ReportMemory ReportLast Backup date UNIX GMT formatLast Check

176 Appendix B Report Field Definitions Reference Expansion Cards ReportNetwork Interfaces ReportField name Notes or exampleCard NameSlot Name Slot

Appendix B Report Field Definitions Reference 177 Output Statistics Output Queue CapacityOutput Queue SizeOutput Queue Peak SizeOutput Queue Drop C

178 Appendix B Report Field Definitions Reference Network Test ReportAdministration Settings ReportEthernet Transmitter Jabber EventsEthernet Trans

Appendix B Report Field Definitions Reference 179 Application Usage ReportUser History ReportCollect User Accounting Data On or offUpload Schedule

18 Chapter 1 Using Apple Remote Desktop Taking InventoryApple Remote Desktop lets you capture data describing the attributes of client computers,

180 AppendixCC AppleScript Remote Desktop SuiteThis appendix shows the contents of Remote Desktop’s AppleScript Dictionary.This appendix is not a sub

Appendix C AppleScript Remote Desktop Suite 181 application n [inh. application; see also Standard Suite]: Remote Desktop’s top level scripting ob

182 Appendix C AppleScript Remote Desktop Suite copy items task n [inh. task > item]: Copy items to the target computers.ELEMENTScontained by a

Appendix C AppleScript Remote Desktop Suite 183 empty trash task n [inh. task > item]: Empty the trash on the target computers.ELEMENTScontaine

184 Appendix C AppleScript Remote Desktop Suite rename computer task n [inh. task > item]: Change the name of the target computers.ELEMENTScont

Appendix C AppleScript Remote Desktop Suite 185 set network startup disk task n [inh. task > item]: Set the startup volume on the target comput

186 Appendix C AppleScript Remote Desktop Suite upgrade client task n [inh. task > item]: Upgrade the Remote Desktop client on the target compu

187DAppendixD PostgreSQL Schema SampleThis chapter contains SQL commands to assist SQL programmers in obtaining the database schema used in Appl

188 Appendix D PostgreSQL Schema Sample lastupdated | timestamp with time zone | Sample list of property namesCommand:/System/Library/CoreService

189IndexIndexAaborting a task 99accesschanging privileges 70group-based 63via local account 62Access Privileges 60adding Dock items 133adm

Chapter 1 Using Apple Remote Desktop 19 File Search ReportUse the File Search report to search client systems for specific files and folders and to

190 Index GGeneral preferences 36group-based authorization 66guest access 66Hhard disk maintenance 133hardware asset management 121Help Desk Mode

Index 191 scripting Remote DesktopAppleScript 163–165Automator 166Secure Screen Blanking. See curtain mode.securitybest practices 74preferences 36

K Apple Computer, Inc.© 2006 Apple Computer, Inc. All rights reserved. The owner or authorized user of a valid copy of Apple Remote Desktop software

20 Chapter 1 Using Apple Remote Desktop Administration Settings ReportUse the Administration Settings report to determine which Apple Remote Deskt

Chapter 1 Using Apple Remote Desktop 21 Housekeeping Apple Remote Desktop provides several ways to remotely control client computers for housekeepi

22 Chapter 1 Using Apple Remote Desktop Managing Power StateUse Apple Remote Desktop to control the power state of client computers. For example,

Chapter 1 Using Apple Remote Desktop 23 Supporting UsersApple Remote Desktop lets you interact with users from your administrator computer in these

24 Chapter 1 Using Apple Remote Desktop Requesting HelpA user can discreetly notify you of a problem by sending a request for help using an Apple

Chapter 1 Using Apple Remote Desktop 25 Interacting with StudentsApple Remote Desktop helps instructors teach more efficiently by letting them inte

26 Chapter 1 Using Apple Remote Desktop Controlling ScreensShow students how to perform tasks by controlling their screens from your computer, ope

Chapter 1 Using Apple Remote Desktop 27 Finding More InformationYou’ll find detailed instructions for performing the tasks highlighted in this chap

228 2 Getting to Know Remote DesktopRemote Desktop is the administrator application for Apple Remote Desktop. Its attractive interface is powerful,

Chapter 2 Getting to Know Remote Desktop 29 Remote Desktop Main WindowThe main window of Remote Desktop has a customizable toolbar, groups of lists

3 3 Contents Preface 9 About This Book10 Using This Guide 10 Remote Desktop Help 10 Notation Conventions 11 Where to Find More Information Abo

30 Chapter 2 Getting to Know Remote Desktop G Task server list: This lists tasks delegated to the Task Server, rather than run those run directly

Chapter 2 Getting to Know Remote Desktop 31 Task DialogsWhen you click a task, a dialog appears to let you set task parameters or confirm the task.

32 Chapter 2 Getting to Know Remote Desktop Control and Observe WindowThis window is the same for both controlling and observing a single client.

Chapter 2 Getting to Know Remote Desktop 33 Multiple-Client Observe WindowWhen you observe many clients at the same time, they all appear in the sa

34 Chapter 2 Getting to Know Remote Desktop Report WindowReports serve as valuable shortcuts when you’re copying files and organizing computer lis

Chapter 2 Getting to Know Remote Desktop 35 Changing Report LayoutYou can customize report layouts for your own purposes. By default, reports inclu

36 Chapter 2 Getting to Know Remote Desktop Configuring Remote DesktopYou can configure the Remote Desktop administrator application to meet your

Chapter 2 Getting to Know Remote Desktop 37 In the Task Server pane, you can set:Â Whether Remote desktop is using another computer as a Task Serve

38 Chapter 2 Getting to Know Remote Desktop Drag and drop works on configuration dialogsConfiguration dialogs accept dragged items. Computer lists

3 393 Installing Apple Remote DesktopTo use Apple Remote Desktop, install the administration software on the administrator computer first, and th

4 Contents 41 Upgrading the Remote Desktop Administrator Software 42 Upgrading the Client Software 42 Method #1—Remote Upgrade Installation 43 Method

40 Chapter 3 Installing Apple Remote Desktop Network Requirements Ethernet (recommended), AirPort, FireWire, or other network connectionSee “Sett

Chapter 3 Installing Apple Remote Desktop 41 10 Configure some client computers for administration, find them in a scanner, and add them to a compu

42 Chapter 3 Installing Apple Remote Desktop Upgrading the Client SoftwareThis section contains information on installing Apple Remote Desktop 3 o

Chapter 3 Installing Apple Remote Desktop 43 Method #2—Manual InstallationThis method works best if you have never enabled Apple Remote Desktop on

44 Chapter 3 Installing Apple Remote Desktop To upgrade existing client software using SSH:1 Create the custom client installer package.For detail

Chapter 3 Installing Apple Remote Desktop 45 4 Click Continue to begin creating a custom installer.5 Choose whether to start Remote Desktop sharing

46 Chapter 3 Installing Apple Remote Desktop 17 Click Continue.18 Select a location for the installer.19 Click Continue to create the installer.An

Chapter 3 Installing Apple Remote Desktop 47 5 Delete the Remote Desktop documentation using the following commands in the Terminal application.sud

48 Chapter 3 Installing Apple Remote Desktop Uninstalling the Client Software from Client ComputersTo remove Apple Remote Desktop client software

4 494 Organizing Client Computers Into Computer ListsApple Remote Desktop uses lists of client computers to logically organize the client compute

Contents 5 68 Virtual Network Computing Access 69 Command-Line SSH Access 69 Managing Client Administration Settings and Privileges 70 Getting an Adm

50 Chapter 4 Organizing Client Computers Into Computer Lists Once you have found a potential client, you see the following default information:If

Chapter 4 Organizing Client Computers Into Computer Lists 51 Finding Clients by Searching the Local NetworkWhen you choose a local network scanner,

52 Chapter 4 Organizing Client Computers Into Computer Lists Finding Clients by Network AddressIf you know the exact IP address or fully qualified

Chapter 4 Organizing Client Computers Into Computer Lists 53 Finding Clients by File ImportYou can import a list of computers into Apple Remote Des

54 Chapter 4 Organizing Client Computers Into Computer Lists 5 Customize the search by entering the specific parameters for the search (such as an

Chapter 4 Organizing Client Computers Into Computer Lists 55 Creating an Apple Remote Desktop Computer ListYou can make more specific, targeted lis

56 Chapter 4 Organizing Client Computers Into Computer Lists To create a smart computer list:1 Choose File > New Smart List.2 Name the smart co

Chapter 4 Organizing Client Computers Into Computer Lists 57 9 Create the final Smart List by clicking OK.The new Smart List appears in Remote Desk

58 Chapter 4 Organizing Client Computers Into Computer Lists 8 Select the exported list, and click Open.The list now appears in Remote Desktop’s m

Chapter 4 Organizing Client Computers Into Computer Lists 59 To transfer the computer lists:1 Open Keychain Access (located in /Applications/Utilit

6 Contents 94 Sharing Screens 94 Sharing a Screen with Client Computers 95 Monitoring a Screen Sharing Tasks 95 Interacting with Your Apple Remote De

560 5 Understanding and Controlling Access PrivilegesThere are several different ways to access and authenticate to Apple Remote Desktop clients. So

Chapter 5 Understanding and Controlling Access Privileges 61 The following table shows the settings in the Apple Remote Desktop settings in the Sha

62 Chapter 5 Understanding and Controlling Access Privileges Setting Apple Remote Desktop Administrator Access Authorization and Privileges Using

Chapter 5 Understanding and Controlling Access Privileges 63 Apple Remote Desktop Administrator Access Using Directory ServicesYou can also grant A

64 Chapter 5 Understanding and Controlling Access Privileges In the XML, you name a privilege key and make the value the name of the group or grou

Chapter 5 Understanding and Controlling Access Privileges 65 For more information on using Workgroup Manager, and Open Directory, see their documen

66 Chapter 5 Understanding and Controlling Access Privileges Method #2You can create groups with special names that correspond to the privilege ke

Chapter 5 Understanding and Controlling Access Privileges 67 To allow guest access:1 On the client computer, open System Preferences and click Shar

68 Chapter 5 Understanding and Controlling Access Privileges Each of these features can be enabled or disabled independently of each other, or you

Chapter 5 Understanding and Controlling Access Privileges 69 To allow VNC access:1 On the client computer, open System Preferences and click Sharin

Contents 713 0 Setting the Startup Disk131 Renaming Computers131 Synchronizing Computer Time132 Setting Computer Audio Volume133 Repairing File Permis

70 Chapter 5 Understanding and Controlling Access Privileges Getting an Administration Settings ReportYou can query active Apple Remote Desktop cl

Chapter 5 Understanding and Controlling Access Privileges 71 8 Add a new user by clicking Add and filling in the appropriate information.Click OK a

672 6 Setting Up the Network and Maintaining SecurityThis chapter describes the main aspects of setting up your network for use with Apple Remote De

Chapter 6 Setting Up the Network and Maintaining Security 73 Â Organize computers you’re administering using Apple Remote Desktop into small groups

74 Chapter 6 Setting Up the Network and Maintaining Security  Wireless networks also are not suited for multicast traffic. However Apple Remote D

Chapter 6 Setting Up the Network and Maintaining Security 75 Administrator Application Security Make use of user mode to limit what nonadministrat

76 Chapter 6 Setting Up the Network and Maintaining Security  Quit the Remote Desktop application when you have finished using it. If you have no

Chapter 6 Setting Up the Network and Maintaining Security 77 To enable Observe and Control transport encryption:1 Choose Remote Desktop > Prefer

778 7 Interacting with UsersApple Remote Desktop is a powerful tool for interacting with computer users across a network. You can interact by contro

Chapter 7 Interacting with Users 79 ControllingApple Remote Desktop allows you to control remote computers as if you were sitting in front of them.

8 Contents162 Using Scripting and Automation Tools with Remote Desktop163 Using AppleScript with Remote Desktop166 Using Automator with Remote Desktop

80 Chapter 7 Interacting with Users Also, special keys including the sound volume, screen brightness, and Media Eject keys do not affect the clien

Chapter 7 Interacting with Users 81 Switching the Control Window Between Full Size And Fit-To-WindowWhen controlling a client, you can see the clie

82 Chapter 7 Interacting with Users Hiding a User’s Screen While ControllingSometimes you may want to control a client computer with a user at the

Chapter 7 Interacting with Users 83 Sharing Clipboards for Copy and PasteYou can transfer data between the Clipboards of the administrator and clie

84 Chapter 7 Interacting with Users To control a VNC client computer:1 Select a computer list in the Remote Desktop window.2 Select one computer f

Chapter 7 Interacting with Users 85 VNC Control OptionsAfter you have added a VNC server to a computer list (or when you are first adding it), you

86 Chapter 7 Interacting with Users If you want to control the third display, you would enter:vncserver.example.com:5902Configuring an Apple Remot

Chapter 7 Interacting with Users 87 Remote Desktop allows you to observe multiple clients on the same screen, cycling through the list of observed

88 Chapter 7 Interacting with Users  the observe window is resized, shrinking the information beneath the threshold the setting for the number o

Chapter 7 Interacting with Users 89 Changing Screen Titles While ObservingWhile you are observing multiple computers, you can change the title unde

9PrefaceAbout This BookWhat Is Apple Remote Desktop?Apple Remote Desktop is easy-to-use, powerful, open standards-based, desktop management soft

90 Chapter 7 Interacting with Users There are two levels of detail for system statistics. The top level is a single icon (a red, yellow, or green

Chapter 7 Interacting with Users 91 To show system status in the observe window:1 Click View Options in the observe window’s toolbar.2 Select Displ

92 Chapter 7 Interacting with Users Observing Multiple ComputersWhen you observe multiple client computers, each client screen is scaled down, so

Chapter 7 Interacting with Users 93 Sending MessagesApple Remote Desktop allows you to communicate with users of Apple Remote Desktop client comput

94 Chapter 7 Interacting with Users 5 Press the Return key to complete and send each line.Viewing Attention RequestsAfter a client user sends an a

Chapter 7 Interacting with Users 95 Monitoring a Screen Sharing TasksYou may want to keep track of the screen sharing tasks you have begun. You can

96 Chapter 7 Interacting with Users Canceling an Attention RequestIf a user no longer needs the Apple Remote Desktop administrator’s attention, he

8 978 Administering Client ComputersApple Remote Desktop gives you powerful administrative control. You can manually or automatically get detaile

98 Chapter 8 Administering Client Computers Remote Desktop keeps track of three kinds of task progress: active, Task Server, and completed. Activ

Chapter 8 Administering Client Computers 99 Getting Active Task StatusWhen you get a task’s current status, you see the progress of the task, the c