Apple M9745LL - Xserve User's Guide

© 2003 Apple Computer, Inc. All rights reserved.  Service SourceXserve Xserve, Xserve (Slot Load), and Xserve (Cluster Node)Updated: 7 May 2003

8 - Xserve Take Apart DIMMs DIMMs Xserve has four memory slots. For the original Xserve, DIMMs must be PC2100 double-data-rate (DDR) SDRAM (also kno

2 - Xserve Views Internal Views, XserveLogic BoardDual-Slot RiserConnectorPMUResetButtonDIMMSlotsBridge Board ConnectorsPowerSupplyConnectorSingle-Slo

Xserve Views - 3 External Views, XserveExternal Views, XserveFront PanelBack PanelSecuringThumbscrews (2)Drive Module Status LightDrive Module Activit

4 - Xserve Views Internal Views, Xserve (Slot Load)Internal Views, Xserve (Slot Load)Exploded ViewPower Supply661-28351.33 GHz Uni Processor661-28331.

Xserve Views - 5 Internal Views, Xserve (Slot Load)Logic BoardSerialPortUSBPortsFireWirePortsEthernetPortSingle-SlotRiserConnectorPowerSupplyConnector

6 - Xserve Views External Views, Xserve (Slot Load)External Views, Xserve (Slot Load)Front PanelBack PanelSecuring Thumbscrews (2)Drive Module Status

Xserve Views - 7 Internal Views, Xserve (Cluster Node)Internal Views, Xserve (Cluster Node)Exploded View60 GB Hard Drive Module661-28301.33 GHz Multi

8 - Xserve Views Internal Views, Xserve (Cluster Node)Logic BoardSerialPortUSBPortsFireWirePortsEthernetPortSingle-SlotRiserConnectorPowerSupplyConnec

Xserve Views - 9 External Views, Xserve (Cluster Node)External Views, Xserve (Cluster Node)Front PanelBack PanelSystem Activity LightsDrive Module Sta

© 2003 Apple Computer, Inc. All rights reserved. Service SourceVerification of Basic ServicesXserve

Xserve Verification of Basic Services - 2 How to Start Up From CDHow to Start Up From CDStarting up Xserve from a CD-ROM disc is useful when you need

Xserve Take Apart - 9 DIMMs Procedure 1. Push down the ejectors on the DIMM slot. 2. Holding the DIMM by both top corners, lift it straight up out

3 - Xserve Verification of Basic Services How to Verify the Server's IP and Hardware (MAC) AddressHow to Verify the Server's IP and Hardware

Xserve Verification of Basic Services - 4 How to Discover Xserve on Your NetworkHow to Discover Xserve on Your NetworkFollow the steps outlined below

5 - Xserve Verification of Basic Services How to Discover Xserve on Your NetworkNote: To continue, the first 8 characters of the Xserve serial number a

Xserve Verification of Basic Services - 6 How to Check for Local Hard Drive IssuesHow to Check for Local Hard Drive IssuesFollow the steps outlined be

7 - Xserve Verification of Basic Services How to Remotely Check for Hard Drive IssuesHow to Remotely Check for Hard Drive IssuesFollow the steps outli

Xserve Verification of Basic Services - 8 How to Erase (Reformat) a Local Xserve Hard DriveHow to Erase (Reformat) a Local Xserve Hard DriveFollow the

9 - Xserve Verification of Basic Services How to Remotely Erase (Reformat) a Hard DriveHow to Remotely Erase (Reformat) a Hard DriveFollow the steps o

Xserve Verification of Basic Services - 10 How to Verify Xserve Is Accepting ConnectionsHow to Verify Xserve Is Accepting ConnectionsThere are several

11 - Xserve Verification of Basic Services How to Connect Using Server MonitorHow to Connect Using Server MonitorFollow the steps outlined below any t

Xserve Verification of Basic Services - 12 How to Start up the Server Using an External DriveHow to Start up the Server Using an External DriveStartin

10 - Xserve Take Apart PCI or AGP Card PCI or AGP Card In the original Xserve and Xserve (Slot Load), there are three slots available for PCI expans

13 - Xserve Verification of Basic Services How to Start up the Server Using an External Drive3. Type: bless -folder /Volumes/<your drive name/Syste

Xserve Verification of Basic Services - 14 Troubleshooting Authentication IssuesTroubleshooting Authentication IssuesSymptom A warning message such as

15 - Xserve Verification of Basic Services Troubleshooting Authentication IssuesError message example: @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Xserve Verification of Basic Services - 16 Troubleshooting Authentication IssuesHow to Delete and Recreate Authentication Keys1. Open TextEdit on the

Xserve Take Apart - 11 PCI or AGP Card Part Location Card in Single-Slot RiserCard in Dual-Slot Riser Procedure for Card in Dual-Slot Riser 1. Rele

12 - Xserve Take Apart PCI or AGP Card4. Disconnect the card(s) from the riser. Procedure for Card in Single-Slot Riser 1. Release the thumb screw t

Xserve Take Apart - 13 PCI or AGP Card2. Pull the clip on the riser forward to release the riser from the logic board connector.3. Disconnect the r

14 - Xserve Take Apart Optical Drive, Xserve Optical Drive, Xserve Tools The following tools are required for this procedure:• Flatblade screwdriver

Xserve Take Apart - 15 Optical Drive, Xserve Procedure 1. Disconnect the optical drive cable from the optical drive.2. Press in on the drive’s side

16 - Xserve Take Apart Optical Drive, Xserve Note: If you are replacing the optical drive faceplate, do the following:4. Open the optical drive tra

Xserve Take Apart - 17 Optical Drive, Xserve Replacement Note: Before installing the replacement drive, you must transfer the side bracket and the

© 2003 Apple Computer, Inc. All rights reserved.  Service Source Take Apart Xserve

18 - Xserve Take Apart Optical Drive, Xserve11. Align the corner of the replacement drive with the two guides in the chassis and press the drive dow

Xserve Take Apart - 19 Optical Drive, Xserve (Slot Load) Optical Drive, Xserve (Slot Load) Tools The only tool required for this procedure is a jew

20 - Xserve Take Apart Optical Drive, Xserve (Slot Load) Procedure 1. Disconnect the optical drive cable. 2. Rotate the optical drive clip clockwise

Xserve Take Apart - 21 Optical Drive, Xserve (Slot Load) Replacement Note: Before installing the replacement drive, you must transfer the side bra

22 - Xserve Take Apart Optical Drive Cable Optical Drive Cable Tools No tools are required for this procedure. Preliminary Steps Before you begin, o

Xserve Take Apart - 23 Optical Drive Cable Procedure 1. Disconnect the optical drive cable from the optical drive.2. Disconnect the cable from the

24 - Xserve Take Apart Heatsink, Xserve Heatsink, Xserve Note: This procedure applies to the original Xserve only. The heatsink for Xserve (Slot Lo

Xserve Take Apart - 25 Heatsink, XserveProcedure1. Release the latch on the heatsink duct from its slot, slide the cover away from the blower, and lif

26 - Xserve Take Apart Heatsink, XserveWARNING: Whenever you remove the heatsink, before reinstalling it, you must replace the thermal grease on the M

Xserve Take Apart - 27 Processor, XserveProcessor, XserveToolsNo tools are required for this procedure.Preliminary StepsBefore you begin, do the follo

Xserve Take Apart - 1 General Information General Information Overview Xserve is a server designed to mount into a rack; Apple recommends that you

28 - Xserve Take Apart Processor, XserveProcedure1. Lift the processor straight up to disconnect it from the logic board.2. Remove the processor from

Xserve Take Apart - 29 Processor, Xserve (Slot Load) and Xserve (Cluster Node)Processor, Xserve (Slot Load) and Xserve (Cluster Node)ToolsThe followin

30 - Xserve Take Apart Processor, Xserve (Slot Load) and Xserve (Cluster Node) Procedure 1. Using a Phillips screwdriver, remove the three screws th

Xserve Take Apart - 31 Processor, Xserve (Slot Load) and Xserve (Cluster Node) Replacement Procedure 1. Insert the threaded end of one of the proce

32 - Xserve Take Apart Processor, Xserve (Slot Load) and Xserve (Cluster Node)3. Carefully align the screw holes on the replacement heatsink and pro

Xserve Take Apart - 33 Processor, Xserve (Slot Load) and Xserve (Cluster Node)5. Remove the two installation guides.6. Replace the three mounting s

34 - Xserve Take Apart Blowers Blowers Tools No tools are required for this procedure. Preliminary Steps Before you begin, open the server and place

Xserve Take Apart - 35 Blowers Procedure 1. Disconnect the blower cable from the drive interconnect board.2. Lift the blower straight up off its mo

36 - Xserve Take Apart ATA Controller Board ATA Controller BoardToolsNo tools are required for this procedure.Preliminary StepsBefore you begin, do

Xserve Take Apart - 37 ATA Controller BoardProcedure1. Disconnect the blower cable nearest the ATA controller board.2. Press in on both ends of the cl

2 - Xserve Take Apart General Information Mounting in a Rack For information on mounting Xserve in a rack, see the Xserve User’s Guide. Tools Many t

38 - Xserve Take Apart ATA Controller BoardNote: When replacing the ATA controller board clips, orient them so that the long end of each clip points a

Xserve Take Apart - 39 Locking Mechanism Rod, XserveLocking Mechanism Rod, XserveToolsNo tools are required for this procedure.Preliminary StepsBefore

40 - Xserve Take Apart Locking Mechanism Rod, XserveProcedure1. Pull back the latch to release the ribbed end of the locking mechanism rod.2. Release

Xserve Take Apart - 41 Locking Mechanism Rod, XserveNote: When replacing the locking mechanism rod, make sure the first rib in the nylon roller engages

42 - Xserve Take Apart Locking Mechanism Rod, Xserve (Slot Load) and Xserve (Cluster Node)Locking Mechanism Rod, Xserve (Slot Load) and Xserve (Cluste

Xserve Take Apart - 43 Locking Mechanism Rod, Xserve (Slot Load) and Xserve (Cluster Node)Procedure1. Pull back the latch to release the gear end of t

44 - Xserve Take Apart Locking Mechanism Rod, Xserve (Slot Load) and Xserve (Cluster Node)2. To install the locking rod, insert the end of the rod wit

Xserve Take Apart - 45 Front Bezel, Xserve (Slot Load) and Xserve (Cluster Node)Front Bezel, Xserve (Slot Load) and Xserve (Cluster Node)ToolsThe only

46 - Xserve Take Apart Front Bezel, Xserve (Slot Load) and Xserve (Cluster Node)Procedure1. Using a Phillips screwdriver, remove the screws that attac

Xserve Take Apart - 47 Front Bezel, Xserve (Slot Load) and Xserve (Cluster Node)Replacement Procedure1. Transfer the system identifier and power button

Xserve Take Apart - 3 General Information Electrostatic Discharge (ESD) Precautions Follow these steps to avoid damage from ESD before working insi

48 - Xserve Take Apart Front Buttons, Xserve (Slot Load) and Xserve (Cluster Node)Front Buttons, Xserve (Slot Load) and Xserve (Cluster Node)Note: Thi

Xserve Take Apart - 49 Front Buttons, Xserve (Slot Load) and Xserve (Cluster Node)Procedure1. Holding the power button by the plastic tab, lift straig

50 - Xserve Take Apart Front Panel Board, XserveFront Panel Board, XserveToolsNo tools are required for this procedure.Preliminary StepsBefore you beg

Xserve Take Apart - 51 Front Panel Board, XserveProcedure1. Disconnect the FireWire and front panel board cables from the board.2. Lift the board out

52 - Xserve Take Apart Front Panel Board, Xserve (Slot Load) and Xserve (Cluster Node)Front Panel Board, Xserve (Slot Load) and Xserve (Cluster Node)T

Xserve Take Apart - 53 Front Panel Board, Xserve (Slot Load) and Xserve (Cluster Node)Procedure1. Disconnect the FireWire and front panel board cables

54 - Xserve Take Apart Light Pipe, XserveLight Pipe, XserveToolsNo tools are required for this procedure.Preliminary StepsBefore you begin, open the s

Xserve Take Apart - 55 Light Pipe, XserveProcedure1. Release the two clips on the sides of the front panel board, and pull the board back approximatel

56 - Xserve Take Apart Light Pipe, Xserve (Slot Load) and Xserve (Cluster Node)Light Pipe, Xserve (Slot Load) and Xserve (Cluster Node)ToolsThe follow

Xserve Take Apart - 57 Light Pipe, Xserve (Slot Load) and Xserve (Cluster Node)Procedure1. Using a flat-blade screwdriver, ease first one side and then

4 - Xserve Take Apart Hard Drive Hard Drive The original Xserve and Xserve (Slot Load) include four hard drive bays at the front of the server; Xser

58 - Xserve Take Apart Light Pipe, Xserve (Slot Load) and Xserve (Cluster Node)2. Insert the rest of the light pipe assembly into its opening in the f

Xserve Take Apart - 59 Front Panel Board CableFront Panel Board CableToolsNo tools are required for this procedure.Preliminary StepsBefore you begin,

60 - Xserve Take Apart Front Panel Board CableProcedure1. Disconnect the front panel board cable from the front panel board.2. Disconnect the front pa

Xserve Take Apart - 61 FireWire CableFireWire CableToolsNo tools are required for this procedure.Preliminary StepsBefore you begin, open the server an

62 - Xserve Take Apart FireWire CableProcedure1. Disconnect the FireWire cable from the front panel board.2. Disconnect the FireWire cable from the dr

Xserve Take Apart - 63 Drive Interconnect BoardDrive Interconnect BoardToolsNo tools are required for this procedure. You may, however, find a Phillips

64 - Xserve Take Apart Drive Interconnect BoardProcedure1. Disconnect the following cables from the drive interconnect board• optical drive cable• pow

Xserve Take Apart - 65 Drive Interconnect BoardReplacement Note: When installing the drive interconnect board, make sure the board engages with the

66 - Xserve Take Apart Power SupplyPower SupplyToolsNo tools are required for this procedure.Preliminary StepsBefore you begin, do the following:• Ope

Xserve Take Apart - 67 Power SupplyProcedure1. Release the locking latch on the power supply cable connector and disconnect the cable from the drive i

Xserve Take Apart - 5 Hard Drive Procedure 1. Make sure the drive being replaced is not in use by any application and is not being shared by the se

68 - Xserve Take Apart BatteryBatteryToolsNo tools are required for this procedure. You may, however, find a flatblade screwdriver useful in prying up t

Xserve Take Apart - 69 BatteryProcedure1. Pry up the battery from its holder.Note: You may first need to spread the two tabs on the holder slightly ap

70 - Xserve Take Apart Logic BoardLogic BoardToolsNo tools are required for this procedure. You may, however, find a Phillips screwdriver useful in rel

Xserve Take Apart - 71 Logic BoardProcedure1. Release the thumb screw that secures the logic board to the chassis.2. Move the logic board forward and

72 - Xserve Take Apart Logic BoardImportant: When replacing the logic board, make sure the board’s connectors fit through the appropriate openings in t

© 2003 Apple Computer, Inc. All rights reserved. Service SourceTroubleshootingXserve

Xserve Troubleshooting - 1 General InformationGeneral InformationWhat’s NewRack-Mounted ServerXserve is designed to be mounted in a rack. Once the ser

2 - Xserve Troubleshooting General InformationDiagnosticsFour types of diagnostics are available for Xserve:• status lights• remote monitoring• Apple

Xserve Troubleshooting - 3 General Informationport that supports RS-232 connection. There is also one FireWire 400 port on the front of the server.Sys

4 - Xserve Troubleshooting General InformationBlock DiagramEthernet PortFirewire Port 1Firewire Port 2PCI SlotsNetwork Card SlotL3 CachePowerPC G4Micr

6 - Xserve Take Apart Opening the Server Opening the Server The server slides open from the front of the rack. The server’s top cover remains in pla

Xserve Troubleshooting - 5 General InformationResetting the PMU on the Logic BoardThe PMU (Power Management Unit) is a microcontroller chip that contr

6 - Xserve Troubleshooting General InformationPower Supply VerificationTo power on, the server’s logic board requires a “trickle” power of +5V. If the

Xserve Troubleshooting - 7 General Information4. Check to see if the power supply fan is spinning.If it is not, replace the power supply. If it is spi

8 - Xserve Troubleshooting General InformationXserve (Slot Load and Cluster Node): Entering Firmware Boot Commands From the Front PanelYou can use the

Xserve Troubleshooting - 9 General InformationStatus LightsThe server’s status lights are shown in the figure and table below. While the illustration i

10 - Xserve Troubleshooting General InformationRemote MonitoringServer Monitor is an application installed with Xserve system software that helps you

Xserve Troubleshooting - 11 General InformationAll Error Code Lists are included in the Service Diagnostics Matrix, Knowledge Base article 112125. You

12 - Xserve TroubleshootingStartup Symptom ChartsSymptom ChartsHow to Use the Symptom ChartsThe Symptom Charts included in this chapter will help you

Xserve Troubleshooting - 13Startup Symptom Charts16. Replace the logic board. Note: When installing the new logic board, make sure the ports and ID bu

14 - Xserve TroubleshootingStartup Symptom Charts4. Reseat the front panel board and cable connectors.5. Replace the front panel board.6. Replace the

Xserve Take Apart - 7 Opening the Server Procedure 1. Release the two thumb screws at the front of the server. Note: The thumbscrews are captive a

Xserve Troubleshooting - 15Error Lights Symptom ChartsError LightsNote: Error lights flash before system software loads.Server activity lights flash two

16 - Xserve TroubleshootingVideo Symptom ChartsVideoScreen is black, but activity lights flash at startup, drive operates, blowers are running, and pow

Xserve Troubleshooting - 17Hard Drive Symptom ChartsHard DriveFlashing question mark appears on the screen1. Reseat the drive module in the first drive

18 - Xserve TroubleshootingHard Drive Symptom ChartsInternal Optical DriveOptical drive icon does not appear on the desktop1. If the server is locked,

Xserve Troubleshooting - 19USB Devices Symptom ChartsXserve (Slot Load): Disc will not eject1. If the server is locked, unlock it.2. Verify the disc i

20 - Xserve TroubleshootingFireWire Devices Symptom ChartsFireWire DevicesFireWire device connected to port on back panel: No external FireWire device

Xserve Troubleshooting - 21Network Problems Symptom ChartsNetwork ProblemsServer cannot be seen on network1. Open the Network system preference and se

22 - Xserve TroubleshootingMiscellaneous Symptom ChartsMiscellaneousID buttons/lights on the back and front of the server are always on, even though S

© 2003 Apple Computer, Inc. All rights reserved. Service SourceViewsXserve

Xserve Views - 1 Internal Views, XserveInternal Views, XserveExploded ViewPower Supply661-26641 GHz Uni Processor661-2661AGP/PCI Single-Slot Riser Car