Apple Performa 6400/180 User Manual

Service Source K Performa/Power Macintosh6400 and 6500 Series Performa 6400/180, 6400/200Power Macintosh 6400/180, 6400/200,6500/225, 6500/250, 6500

Basics Configurations - 8 A configuration sold to the consumer market in Latin America comes with• 4 GB hard drive• 24X-speed CD-ROM drive• 33.6 mod

Take Apart Front Bezel - 3 3 Pull the bottom of the front bezel out and away from the computer. Replacement Note: Align the two plastic tabs at th

Take Apart Expansion Bay (or Zip Drive) Cover - 4 Expansion Bay (or Zip Drive) Cover Before you begin, remove the front bezel. Note: Expect a loud

Take Apart Expansion Bay (or Zip Drive) Cover - 5 can insert screw drivers under each lower corner of the cover plate and pull the sides outward to

Take Apart Expansion Bay (or Zip Drive) Cover - 6 Replacement Note: Press the cover into place. You know that the bay cover is secure when you see

Take Apart Top Cover - 7 Top Cover Before you begin, remove the following:• Front bezel• Expansion bay cover Caution: Never operate the computer w

Take Apart Top Cover - 8 2 Slide the top cover back about one-half inch.3 Lift the top cover from the computer. Replacement Note: Place the top co

Take Apart Side Panels - 9 Side Panels Before you begin, remove the following:• Front bezel• Expansion bay cover• Top cover Note: This procedure s

Take Apart Side Panels - 10 2 Slide the panel back about an inch.3 Remove the left panel from the computer.

Take Apart Side Panels - 11 Replacement Note: Place the left panel over the left metal panel, about an inch from the front of the computer. Be sur

Take Apart Rear Panel - 12 Rear Panel Before you begin, remove the following:• Front bezel• Expansion bay cover• Top cover• Left panel• Right panel•

Basics Configurations - 9 Power Macintosh 6500/275 The Power Macintosh 6500/275 has a 603e processor running at 275 MHz and comes with • 48 MB DRAM

Take Apart Rear Panel - 13 2 Remove the subwoofer adjustment knob by grasping it firmly with a pair of pliers and pulling straight out.

Take Apart Rear Panel - 14 3 Push up the bottom of the rear panel to release the two tabs that fasten it to the chassis.

Take Apart Rear Panel - 15 4 Push the rear panel up slightly and remove it from the computer.

Take Apart Rear Panel - 16 Replacement Note: Two plastic tabs on the upper part of the rear panel must fit into two slots in the rear chassis. Pos

Take Apart Left Metal Panel - 17 Left Metal Panel Before you begin, remove the following:• Front bezel• Expansion bay cover• Top cover• Left panel C

Take Apart Left Metal Panel - 18 2 Place your fingers in the metal panel holes near the front and pull back about an inch to release the metal panel

Take Apart Left Metal Panel - 19 3 Remove the metal panel from the computer.

Take Apart Left Metal Panel - 20 Replacement Note: Place the left metal panel over the left side of the computer, about an inch from the front. Sl

Take Apart CD-ROM Drive - 21 CD-ROM Drive Before you begin, remove the front bezel. Caution: Review the ESD precautions in Bulletins/Safety. Note:

Take Apart CD-ROM Drive - 22 With needle nose pliers, pull up the release latch beneath the CD-ROM drive and slide the drive out of the computer. No

Basics Configurations - 10 A configuration of the 6500/275 sold to the consumer market in the Americas comes with• 32 MB DRAM• 6 GB hard drive• 24X-

Take Apart Floppy Drive - 23 Floppy Drive Before you begin, remove the front bezel. Caution: Review the ESD precautions in Bulletins/Safety. Note:

Take Apart Floppy Drive - 24 1 Push up the release latch beneath the floppy drive and slide the floppy drive forward just far enough to reach the ca

Take Apart Floppy Drive - 25 2 Disconnect the floppy drive cable from the back of the floppy drive. Replacement Note: If you are replacing the flop

Take Apart Floppy Drive - 26 Replacing the Floppy Drive Before you begin, remove the following:• Logic board• Front bezel• Expansion bay cover• Top

Take Apart Floppy Drive - 27 chassis, resulting in serious damage to the equipment. 1 Connect the floppy drive cable to the back of the floppy drive

Take Apart Hard Drive - 28 Hard Drive Before you begin, remove the front bezel. Caution: Review the ESD precautions in Bulletins/Safety. Note: Th

Take Apart Hard Drive - 29 1 Press the hard drive release latch to the right.2 Slide the hard drive forward far enough to reach the cables connected

Take Apart Hard Drive - 30 3 Disconnect the power cable from the hard drive. 4 Pull the convenience tab to disconnect the data cable from the hard d

Take Apart Hard Drive - 31 Replacement Caution: Carefully push the drive into the bay. The cable may be damaged if caught between the drive and th

Take Apart Front Panel Control Board - 32 Front Panel Control Board Before you begin, remove the following:• Front bezel• Hard drive Note: It isn’

Basics Configurations - 11 Another configuration of the 6500/275 sold to the consumer market in the Americas comes with• 48 MB DRAM• 6 GB hard drive

Take Apart Front Panel Control Board - 33 Caution: Review the ESD precautions in Bulletins/Safety.1 Reach through the hard drive bay and behind th

Take Apart Front Panel Control Board - 34 2 Pull the front panel control board out of the computer far enough to reach the cable on the back.3 Remov

Take Apart Zip Drive - 35 Zip Drive Before you begin, remove the following:• Front bezel• Zip drive cover

Take Apart Zip Drive - 36 1 Pull up the release tab and bring the Zip drive forward enough to reach the cables on the back.

Take Apart Zip Drive - 37 2 Disconnect the power and SCSI cables from the Zip drive. Caution: The power cable connector is a keyed connector. If i

Take Apart Zip Drive - 38 3 Remove the four screws that secure the drive to the carrier. Replacement Note: Plug cables securely into the Zip drive

Take Apart Logic Board - 39 Logic Board No preliminary steps are required before you begin this procedure. Note: If you are looking at the back of

Take Apart Logic Board - 40 1 Remove the two screws that secure the logic board to the rear panel.

Take Apart Logic Board - 41 2 Grasp the two plastic tabs, and gently pull the logic board all the way out of the computer.

Take Apart Logic Board - 42 Note: Perform the following steps only if you are replacing a defective logic board.3 Remove the two Phillips screws t

Basics Configurations - 12 Power Macintosh 6500/300 The Power Macintosh 6500/300 has a 603e processor running at 300 MHz and comes with • 64 MB DRAM

Take Apart Logic Board - 43 4 Using a hex nut screw driver, remove the two hex nuts that secure the logic board fence to the SCSI connector. 5 Remov

Take Apart Logic Board - 44 6 Separate the logic board fence from the logic board.

Take Apart Logic Board - 45 Replacement Note: Align and insert the logic board vertically so that it engages the guides on the top and bottom of t

Take Apart Video Card - 46Video CardBefore you begin, remove the following:• I/O door• Logic board1 Remove the screw that secures the video card to t

Take Apart PCI Covers - 47PCI CoversBefore you begin, remove the following:• I/O door• Logic board1 Remove the screws that secure the PCI covers to t

Take Apart PCI Covers - 482 Pull the other ends of the PCI covers out of the PCI support bracket.

Take Apart PCI Adapter - 49PCI AdapterBefore you begin, remove the following:• I/O door• Logic board• PCI covers1 Remove the screw that secures the P

Take Apart PCI Adapter - 502 Remove the screw that secures the PCI support bracket to the logic board.3 Pull up on the PCI adapter and support bracke

Take Apart PCI Adapter - 51Replacement Note: It is easier to replace the PCI support bracket if you temporarily remove the battery from its hook-an

Take Apart NTSC Video-Out Card (6500) - 52NTSC Video-Out Card (6500)Before you begin, remove the following:• Logic board• Video card• PCI adapter• PC

Basics Configurations - 13 A configuration of the 6500/300 sold to the consumer market in Latin America comes with• 6 GB hard drive• 24X-speed CD-RO

Take Apart NTSC Video-Out Card (6500) - 533 Pull the card away from the logic board fence to remove it from the logic board.

Take Apart Power Supply - 54Power SupplyBefore you begin, remove the following:• Front bezel• Expansion bay cover• Top cover• Left panel• Left metal

Take Apart Power Supply - 551 Remove the two screws that secure the power supply to the back of the computer.

Take Apart Power Supply - 562 Lay the right side of the computer on a clean, smooth surface. (The power supply should be to your left and the drive b

Take Apart Power Supply - 574 Set the computer upright again. Pull the power supply away from the rear of the chassis, and twist the left side out to

Take Apart Power Supply - 585 Disconnect the three cables attached to the power supply.Replacement Note: Before replacing the power supply, check the

Take Apart Subwoofer/Speaker Assembly - 59Subwoofer/Speaker AssemblyBefore you begin, remove the following:• Front bezel• Expansion bay cover• Top co

Take Apart Subwoofer/Speaker Assembly - 601 Lay the right side of the computer on a clean, smooth surface.2 Using a T10 torx screw driver, remove the

Take Apart Subwoofer/Speaker Assembly - 613 Pull the 2-pin connector from the audio/monitor connection subassembly in the upper rear corner inside th

Take Apart Subwoofer/Speaker Assembly - 624 Pull the subwoofer/speaker assembly out of the computer.Caution: Don’t attempt to open the subwoofer/sp

Basics Configurations - 14 A configuration sold in Europe comes with• 6 GB hard drive• 24X-speed CD-ROM drive• TV/FM tuner• Video in• Avid Cinema• 3

Take Apart Feet - 63FeetBefore you begin, remove the following:• Front bezel• Expansion bay cover• Top cover• Left or right panelCaution: Review th

Take Apart Feet - 642 Press in two of the plastic tabs on a foot.3 Tilt the foot toward the third plastic tab to clear the slots and remove the foot.

Take Apart TV/FM Tuner Card - 65TV/FM Tuner Card Caution: Review the ESD precautions in Bulletins/Safety.1 Remove the two screws from the TV/FM tun

Take Apart TV/FM Tuner Card - 662 Pull the TV/FM tuner card from the computer.

Take Apart TV/FM Tuner Card - 673 Turn the card over and disconnect the ribbon cable from the card.

Take Apart Audio/Monitor Connection Subassembly - 68Audio/Monitor Connection SubassemblyBefore you begin, remove the following:• Front bezel• Expansi

Take Apart Audio/Monitor Connection Subassembly - 691 Using a hex nut screw driver, remove the two hex nuts on either side of the monitor-out port.

Take Apart Audio/Monitor Connection Subassembly - 702 Remove the subwoofer adjustment knob by grasping it firmly with a pair of pliers and pulling st

Take Apart Audio/Monitor Connection Subassembly - 713 Remove the screw that secures the subassembly to the top of the chassis.

Take Apart Audio/Monitor Connection Subassembly - 724 Reach through the left side of the computer and carefully pull the audio/monitor connection sub

Basics Voltage Switch - 15 Voltage Switch The voltage switch must be set correctly to avoid damaging the computer. Insert a screw driver in the slot

Take Apart Audio/Monitor Connection Subassembly - 735 Disconnect the 2-pin connector and the ribbon cable from the subassembly boards.

Service Source K Upgrades Performa/Power Macintosh6400 and 6500 Series

Upgrades TV/FM Tuner Card - 1 TV/FM Tuner Card Note: The TV/FM tuner card is an option. Caution: Review the ESD precautions in Bulletins/Safet

Upgrades TV/FM Tuner Card - 2 1 Remove the two screws from the TV tuner card access port cover. 2 Remove the TV tuner card access port cover from th

Upgrades TV/FM Tuner Card - 3 3 Pull the TV tuner card ribbon cable a short way out of the access port. Ribbon Cable

Upgrades TV/FM Tuner Card - 4 4 Connect the ribbon cable plug to the TV/FM tuner card connector. ConnectorRibbon Cable Plug

Upgrades TV/FM Tuner Card - 5 5 Slide the TV/FM tuner card into place along the guides on both sides of the access port. Guides

Upgrades TV/FM Tuner Card - 6 6 Replace the two screws that hold the TV/FM tuner card in place. Access Cover Screws

Upgrades DRAM DIMM Upgrade - 7 DRAM DIMM Upgrade Before you begin, remove the logic board. Caution: Review the ESD precautions in Bulletins/Safety

Upgrades DRAM DIMM Upgrade - 8 1 Push the ejector on the DRAM slot outward and down to open it.EjectorDRAM Slot (1 of 2)

Basics Voltage Switch - 16 Here is a table listing voltages for some countries: Country Voltage Japan 100Algeria, Indonesia, Lebanon, Libya, Peru, S

Upgrades DRAM DIMM Upgrade - 9 2 Note: The DRAM DIMM is designed to fit into the slot only one way.With the ejector still pushed outward and down,

Upgrades DRAM DIMM Upgrade - 10 EDO-Compatible Logic Board Identification Before you install extended data out (EDO) memory in a Performa or Power Ma

Upgrades DRAM DIMM Upgrade - 11 Performa 6400 with Zip Drive If a Macintosh Performa 6400 included an internal Iomega Zip drive, the logic board shi

Upgrades DRAM DIMM Upgrade - 12 Soldered-On DRAM is EDO 1 Locate the two soldered-on DRAM chips.2 Compare the markings on these chips to the example

Upgrades DRAM DIMM Upgrade - 13 Important: Apple may use vendors not listed on this table. If the DRAM markings don’t match the table criteria, us

Upgrades DRAM DIMM Upgrade - 14 Resistor Present at U34 1 Turn the logic board over so that you are looking at the soldered-side of the board.2 Loca

Upgrades DRAM DIMM Upgrade - 15 No Resistor at R77 1 Use the graphic here to locate the R77 resistor space near the SCSI port on the logic board.2 I

Upgrades Communications Card - 16 Communications Card Before you begin, remove the logic board. Caution: Review the ESD precautions in Bulletins/S

Upgrades Communications Card - 17 Note: Some communica-tions cards are not compatible. Look at the placement of the notches on the card, and use t

Upgrades Communications Card - 18 1 Remove the communica-tions card access port cover by pushing the two plastic tabs apart and removing the metal r

Basics Voltage Switch - 17 Australia, Kuwait, Malta, New Zealand, Northern Ireland, Papua New Guinea, Oman, Qatar, United Kingdom240Austria, Belgium

Upgrades Communications Card - 19 2 Align the card over the communications slot.3 Check the external connector on your card to see if it has a hook.

Upgrades Communications Card - 20 If the card does not have a hook, pass the external connector through the hole in the logic board fence, and inser

Upgrades Communications Card - 21 5 Press the reset button on the logic board.6 Reinsert the logic board into the computer. Note: The communicatio

Upgrades PCI Card - 22 PCI Card Before you begin, remove the logic board. Note: If you are installing a PC compatibility card, see the instruction

Upgrades PCI Card - 23 1 Note: If you are going to install a PCI card in the lower PCI slot, and a video input card is installed, you must tempora

Upgrades PCI Card - 24 2 Note: Place one hand under the screw and PCI card access cover to catch them when they come loose and thus avoid dropping

Upgrades PCI Card - 25 3 Remove the access port cover.Port Cover

Upgrades PCI Card - 26 4 Hold the card by its edges to avoid touching any connectors.Connector

Upgrades PCI Card - 27 5 Place the card into the PCI slot, matching the metal fence on the card to the open port.Card FenceSlot in Adapter FencePCI

Upgrades PCI Card - 28 6 Support the adapter fence with one hand, and push on the card until it snaps into place.Adapter Fence

Service Source K Basics Performa/Power Macintosh6400 and 6500 Series

Basics Subwoofer Balance Control - 18 Subwoofer Balance Control With external speakers attached, the subwoofer functions as a bass speaker to augmen

Upgrades PCI Card - 29 7 Replace the screw to hold the PCI card fence in place.

Upgrades PCI Card - 30 8 If you removed a video input card, replace it.Video Input CardVideo-In SlotScrew

Upgrades Avid Cinema Card - 31 Avid Cinema Card Before you begin, remove the logic board. Caution: Review the ESD precautions in Bulletins/Safety.

Upgrades Avid Cinema Card - 32 2 If a video input card has not been installed, install one now.Video Input CardVideo-In SlotScrew

Upgrades Avid Cinema Card - 33 Connect the Avid Cinema Card to the Video Input Card Note: Use the shorter (2.5") DAV ribbon cable. The two en

Upgrades Avid Cinema Card - 34 3 Press firmly to connect the correct end of the ribbon cable to the Avid Cinema card.4 Connect the other end of the

Upgrades High Performance Module (Cache) - 35 High Performance Module (Cache) Before you begin, remove the logic board. Caution: Review the ESD pr

Upgrades High Performance Module (Cache) - 36 Note: The module is designed to fit into the slot only one way.Align the notches in the module with

Service Source K Additional Procedures Performa/Power Macintosh6400 and 6500 Series

Additional Procedures Battery Verification - 1 Battery Verification Before you begin, remove the logic board. Caution: Review the ESD precautions

Basics Subwoofer Balance Control - 19 Adjust the subwoofer balance using the subwoofer balance control. The subwoofer balance control only works wit

Additional Procedures Battery Verification - 2 1 Set the voltmeter to the 10 volts DC scale.2 Hold the positive probe of the voltmeter to the positi

Additional Procedures Battery Replacement - 3 Battery Replacement Before you begin, remove the logic board. Caution: Review the ESD precautions in

Additional Procedures Battery Replacement - 4 1 Pull up and disconnect the connector.2 Pull up and remove the battery from its hook-and-loop base.

Additional Procedures Logic Board Reset - 5 Logic Board Reset Before you begin, remove the logic board. Caution: Review the ESD precautions in Bu

Additional Procedures Logic Board Reset - 6 1 Pull up and disconnect the battery connector.2 Pull up and remove the battery from its hook-and-loop b

Additional Procedures Logic Board Reset - 7 4 Press the reset switch on the logic board using a flat plastic tool.5 Fully seat the logic board in th

Additional Procedures Logic Board Reset - 8 Note: This procedure resets PRAM. Be sure to check the computer’s time/date and other system parameter

Additional Procedures 6500—Distinguishing Video Jitter from Blur - 9 6500—Distinguishing Video Jitter from Blur Service providers may encounter two

Additional Procedures 6500—Distinguishing Video Jitter from Blur - 10 Power Macintosh 6500 computers falling within the following serial number rang

Additional Procedures 6500—Distinguishing Video Jitter from Blur - 11 Video Jitter Solution If you identified a video jitter symptom, you need to in

Basics TV/FM Radio Tuner Card - 20 TV/FM Radio Tuner Card The TV/FM radio tuner card turns the computer into a television and FM radio receiver, com

Additional Procedures 6500—Distinguishing Video Jitter from Blur - 12 3 You may need to use a magnifying glass to see the print on this resistor. If

Additional Procedures Blurry Video Solution - 13 Blurry Video Solution If you identified a blurry video symptom, you need to inspect the audio/monit

Additional Procedures Blurry Video Solution - 14 3 Look for three red capacitors as pictured in this graphic. Note: The capacitors may not be pre

Additional Procedures Blurry Video Solution - 15 4 If three red capacitors are not present, replace the audio/monitor connection subassembly with pa

Additional Procedures 6500—Software Installation Errors and L2 Cache Identification 6500—Software Installation Errors and L2 Cache Identification T

Additional Procedures 6500—Software Installation Errors and L2 Cache Identification These symptoms may appear with any software, installer, and ins

Additional Procedures 6500—Software Installation Errors and L2 Cache Identification Recommended Action If the symptom occurs on a 6500 computer in

Additional Procedures 6500—Software Installation Errors and L2 Cache Identification Identifying L2 Cache DIMM If the logic board is an OPC, follow

Additional Procedures 6500—Software Installation Errors and L2 Cache Identification If this number, not counting the Q or any other letters present

Additional Procedures Processor Fan - 21 Processor Fan If the processor fan fails, the fan (922-3859) can be ordered separately and replaced.1 Remov

Basics TV/FM Radio Tuner Card - 21 The TV picture is in its own window on the desktop, and the default size of the window is 320x240 pixels. The pic

Additional Procedures Processor Fan - 22 4 Replace the defective fan with the replacement part.5 Position the fan as shown in the graphic. Attach th

Service Source K Exploded View Performa/Power Macintosh6400 and 6500 Series

Exploded View 1Top Cover922-2274Metal Chassis922-2272 (Rev A)922-2707 (Rev B)Right Panel922-2278CD-ROM Drive661-1240 (1200i)661-1415 (12X)661-1400

Basics TV/FM Radio Tuner Card - 22 The card is available in versions for NTSC, PAL, and SECAM television systems. The features of the TV tuner inclu

Basics TV/FM Radio Tuner Card - 23 The features of the FM radio tuner include the following:• FM radio frequencies received and displayed• Stations

Basics Digital Audio Video (DAV) Technology - 24 Digital Audio Video (DAV) Technology The optional video input card has a separate connector called

Basics Digital Audio Video (DAV) Technology - 25 Note: The DAV connector on the video input card provides some of the functionality of the DAV con

Basics Sound - 26 Sound The sound system supports 8-bit and 16-bit stereo sound output and input. It can create sounds digitally and play the sounds

Basics Sound - 27 Sound Output The 6400 and 6500 computers have one built-in speaker/subwoofer and two sound output jacks, one on the front and one

Basics System Overview - 1 System Overview The Performa/Power Macintosh 6400 and 6500 computers combine RISC-based PowerPC performance with full mul

Basics Sound - 28 Sound Input One sound input port for stereo sound input supports the Apple PlainTalk Microphone, and it supports non-Apple microph

Basics Expansion Bay - 29 Expansion Bay The expansion bay includes audio, data, and power connectors for adding a SCSI CD-ROM or other SCSI device.

Basics Expansion Bay - 30 Chassis Revision Identification There are two versions of the Metal Chassis Assembly for the Power Macintosh/Performa 6400

Basics Intelligent Device Electronics (IDE) Hard Drive - 31 Intelligent Device Electronics (IDE) Hard Drive The internal hard drive uses IDE technol

Basics Peripheral Component Interconnect (PCI) Technology - 32 Peripheral Component Interconnect (PCI) Technology The 6400 and 6500 computers offer

Basics Peripheral Component Interconnect (PCI) Technology - 33 Note: PCI expansion slots are compatible with all PCI 2.0 specification-compliant c

Basics Communications - 34 Communications The logic board has a communications slot for adding a communications module without occupying the PCI exp

Basics Modems - 35 Modems Some Performa 6400/180 and 6400/200 computers shipped with internal GeoPort modems and some with internal Global Village m

Basics Modems - 36 GeoPort Technology Geoport is a hardware and software communications architecture that has been optimized for computer-telephony

Basics Dual In-Line Memory Modules (DIMMs) - 37 Dual In-Line Memory Modules (DIMMs) The 6400 and 6500 come with 16 MB of DRAM. Two 168-pin sockets a

Basics Configurations - 2 Configurations Performa 6400 The 6400 has a PowerPC 603ev processor. Expansion connections on the logic board include the

Basics Dual In-Line Memory Modules (DIMMs) - 38 Important: The SIMMs used in previous Macintosh models are not compatible with the 6400 or 6500.

Basics Dual In-Line Memory Modules (DIMMs) - 39 Performa/Power Macintosh 6400 DRAM DIMMs can be installed individually. However, if you wish to take

Basics Dual In-Line Memory Modules (DIMMs) - 40 Power Macintosh 6500 The 8-byte DIMMs can be installed one or more at a time. The logic board suppor

Basics Cache Expansion - 41 Cache Expansion The optional 256K (512K for the 6500/275 and 6500/300) level-2 cache is on a 160-pin DIMM card that plug

Basics 6500 Supported Monitor Resolutions - 42 6500 Supported Monitor Resolutions The system software on Power Macintosh 6500 computers allows selec

Basics 6500 Supported Monitor Resolutions - 43 Here is a chart of Power Macintosh 6500 supported monitor resolutions. DisplayResolutionPixelDepthVer

Basics 6500 Supported Monitor Resolutions - 44 800 x 600 8,32 56,60,72,75,85 HzYes Yes No800 x 600 16 56,60,72,75,85 HzYes Yes Depends on applicatio

Basics Front View - 45 Front ViewCD-ROM Drive Open/Close ButtonFloppy Disk DriveExpansion BayInternal Hard DrivePower-On LightCD-ROM Drive (optional

Basics Rear View - 46Rear ViewMonitor Power SocketStandby Power ButtonSCSI PortExternal Modem PortPrinter PortSound Output PortApple Desktop Bus (AD

Basics Logic Board - 47Logic BoardPCI SlotsMonitor-Out SlotVideo-In SlotCommunications Slot DRAM DIMM SlotsCache SlotBattery

Basics Configurations - 3 Power Macintosh 6400 The Power Macintosh 6400 has the same feature set as the Performa 6400. It is available with a PowerP

Basics Repair Strategy - 48Repair StrategyService the Power Macintosh/ Performa 6400 and 6500 series computers through module exchange and parts repl

Basics Repair Strategy - 49Large businesses, universities, and K-12 accounts must provide a purchase order on all transactions, including orders plac

Basics Repair Strategy - 50Canadian OrderingCanadian Service providers not enrolled in ARIS may fax their orders to Service Provider Support in Canad

Basics Warranty/AppleCare/ARIS - 51Warranty/AppleCare/ARISUS Only The Power Macintosh/ Performa 6400 and 6500 series computers are covered under the

Service Source K Specifications Performa/Power Macintosh6400 and 6500 Series

Specifications Introduction - 1 Introduction Specifications information for this product can be found in this chapter and also in the Spec Database

Specifications Processor - 2 Processor CPU 6400/180, 6410 PowerPC 603ev processor180 MHz 6400/200, 6420 PowerPC 603ev processor200 MHz 6500 PowerPC

Specifications Processor - 3 Processor Bus 6400 64-bit wide, 40 MHz, supporting split address and data tenures 6500 64-bit wide, 50 MHz, supporting

Specifications Memory - 4 Memory DRAM Performa 6400, 6410, 6420 16 MB DRAM (6420 ships with up to 24 MB DRAM)Expandable to 136 MB using JEDEC-standa

Specifications Memory - 5 DRAM 6400/200 with Zip Drive 32 MB DRAMExpandable to 136 MB using JEDEC-standard DIMM devices in two sockets (168-pin, ext

Basics Configurations - 4 Performa 6400/200 with Zip Drive The 6400/200 with Zip drive is sold in the United States. It has the same feature set as

Specifications Memory - 6 DRAM 6500/300 64 MB DRAMExpandable to 128 MB using JEDEC-standard DIMM devices in two sockets (168-pin, 5-volt buffered ex

Specifications Memory - 7 Cache Memory 6400, 6410, 6500 Optional 256K Level 2 high performance module 6400/200 with Zip Drive, 6420 Standard 256K Le

Specifications Disk Storage - 8 Disk Storage Floppy Drive 1.4 MB Apple SuperDrive Expansion Expansion bay for one 5.25-inch SCSI CD-ROM or other SC

Specifications Disk Storage - 9 Hard Drive 6400 1.2 GB IDE 3.5-inch hard drive 6410 1.6 GB IDE 3.5-inch hard drive 6400/200 with Zip Drive, 6420 2.4

Specifications I/O Interfaces - 10 I/O Interfaces Apple Desktop Bus One Apple Desktop Bus (ADB) port supporting up to three ADB input devices daisy-

Specifications I/O Interfaces - 11 TV Tuner One port for TV/FM tuner card. Depending on configuration, a tuner card may already be installed. Video-

Specifications I/O Interfaces - 12 Video-out Supports these video modes: 6400 640x480 resolution with 16-bit color, 60 Hz and 67 Hz vertical scan ra

Specifications I/O Interfaces - 13 800x600 resolution with 32-bit color, 60 Hz vertical scan rate, and video input at 8-bit or less color depth800x6

Specifications I/O Interfaces - 14 Sound Output 16-bit stereo output featuring SRS 3D Surround Sound technologyOne 3.5 mm sound output port for line

Specifications I/O Interfaces - 15 Keyboard Supports all Apple Desktop Bus (ADB) keyboards Mouse Supports all models of the ADB mouse Controls Infra

Basics Configurations - 5 Power Macintosh 6500 The Power Macintosh 6500 is similar to the Performa/Power Macintosh 6400, but differs with these feat

Specifications I/O Devices - 16 I/O Devices Speaker Built-in, full-range, monophonic speaker. Stereo sound through attached external speakers or hea

Specifications Electrical - 17 Electrical Line Voltage 90–130 or 180–264 VAC configured manually Frequency 47–63 Hz Power 6400 220 W maximum continu

Specifications Physical - 18 Physical Dimensions Height: 16" (406 mm)Width: 7 13/16" (198 mm)Depth: 16 7/8" (428 mm) Weight 44.5 lb

Specifications Environmental - 19 Environmental Temperature Storage: -40° F to 116.6° F (-40° C to 47° C) 6400 Operating: 50°–104° F (10°–40° C) 650

Service Source K Troubleshooting Performa/Power Macintosh6400 and 6500 Series

Troubleshooting General - 1 General The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Be

Troubleshooting Symptom Charts/System - 2 Symptom Charts System System intermittently crashes or hangs1 Verify that system software is version 7.5.3

Troubleshooting Symptom Charts/System - 3 System System does not start up1 Reset logic board. Refer to Additional Procedures.2 Replace power supply.

Troubleshooting Symptom Charts/Audio - 4 Audio Distorted or garbled sound1 Check volume level.2 Check volume level in Sound control panel.No sound o

Troubleshooting Symptom Charts/Video - 5 Video No video, fan is running1 Check monitor connection.2 Try known-good monitor.3 Replace monitor-out car

Basics Configurations - 6 Power Macintosh 6500/225 The Power Macintosh 6500/225 has the 6500 feature set with a CPU running at 225 MHz and a 2 GB ha

Troubleshooting Symptom Charts/Video - 6 Video Pixels shimmer at edge of screen, dialog boxes, or windows.If Power Macintosh 6500 serial number fall

Troubleshooting Symptom Charts/Video - 7 Video output from the NTSC Video Out Card intermittently turns black and white.1 Zap PRAM.2 Use a contact c

Troubleshooting Symptom Charts/Floppy Drive - 8 Floppy Drive Audio and video are present, but internal floppy drive does not operate1 Replace bad di

Troubleshooting Symptom Charts/Floppy Drive - 9 Floppy Drive Disk does not eject 1 Insert opened paper clip into hole beside floppy drive.2 Switch o

Troubleshooting Symptom Charts/Hard Drive - 10 Hard Drive Internal or external hard drive does not spin up1 Verify that all hard drive connections a

Troubleshooting Symptom Charts/Hard Drive - 11 Hard Drive Hard drive not found when booted from CD-ROM driveUse Drive Setup to attempt to recognize

Troubleshooting Symptom Charts/CD-ROM Drive - 12 CD-ROM Drive CD-ROM drive does not accept disc1 If compact disc is dirty or damaged, use known-good

Troubleshooting Symptom Charts/CD-ROM Drive - 13 CD-ROM Drive Computer cannot mount known-good CD-ROM discs1 Check that CD-ROM drive software is ins

Troubleshooting Symptom Charts/CD-ROM Drive - 14 CD-ROM Drive CD not recognized or no power.1 In a Power Macintosh 6500, reseat the logic board to r

Troubleshooting Symptom Charts/Peripheral - 15 Peripheral Cursor does not move 1 Restart system.2 Check mouse connection.3 If mouse was connected to

Basics Configurations - 7 A configuration of the 6500/250 sold to the consumer market in the Americas comes with• 4 GB hard drive• 24X-speed CD-ROM

Troubleshooting Symptom Charts/Peripheral - 16 Peripheral Cannot double-click mouse to open application, disk, or server1 Check mouse speed on Mouse

Troubleshooting Symptom Charts/Peripheral - 17 Peripheral Known-good StyleWriter does not print1 Verify that Chooser is set correctly.2 Verify that

Troubleshooting Symptom Charts/Zip Drive - 18 Zip Drive Zip drive not displayed on desktop when disk inserted1 Insert known-good Zip disk.2 Check th

Troubleshooting Symptom Charts/Modem - 19 Modem Communications software doesn’t work with newly installed modem.Some Performa 6400/180 and 6400/200

Troubleshooting Symptom Charts/Miscellaneous - 20 computer. Miscellaneous No audio, and no drive operation1 Connect power cable.2 Switch power on.3

Troubleshooting Symptom Charts/Miscellaneous - 21 Miscellaneous Screen shows “Sad Macintosh” icon and black vertical lines; screeching sound1 Replac

Troubleshooting Symptom Charts/Miscellaneous - 22 Miscellaneous When installing software, error message appears: “Unable to decompress file ‘xxxxx’

Service Source K Take Apart Performa/Power Macintosh6400 and 6500 Series

Take Apart Front Bezel - 1 Front Bezel No preliminary steps are required before you begin this procedure.1 Put the front of the computer on a workbe

Take Apart Front Bezel - 2 2 Push up the release tabs under the front bezel.