Apple Apple TV Troubleshooting Guide download pdf (Page 30)

30 Chapter 4 Problem? No Problem.

Chapter 4 Problem? No Problem.

If Apple TV can’t access the network

Â Checkforanyobstructions,andadjustthelocationofthebasestationor

AppleTV.

Â Ifyournetworkhassecurityenabled,makesureyouenterthecorrectpassword.

Â Ifsecurityisenabledonthenetwork,temporarilydisableitonthebasestation

andtryconnectingagain.

Â ChecktheIPaddressAppleTVisusing.Ifitstartswith169.x.x.x,therouteror

basestationmaynotbeconguredproperly.ChecktoseeifDHCPaccessis

available,orcongureAppleTVwithamanualIPaddress.

Â AppleTVcannotconnecttoawirelessnetworkthatcontainshigh(extended)

ASCIIordouble-byte(Unicode)characters(suchasJapanese,Korean,or

Chinese)inthenameorpassword.

If your TV screen appears fuzzy or black

Â MakesureyourHDTVsupports720por1080pvideo.

Â Makesureyou’reusingthecorrectHDMIcableandthatit’srmlyconnected

toAppleTVandtoyourTV.

Â MakesuretheinputsettingonyourTVmatchestheinputporttheHDMI

cableisconnectedto.Forinformation,seethedocumentationthatcame

withyourTV.

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Apple Apple TV Troubleshooting Guide Page 30