Apple iPad (iOS 5.1 Software) User Manual download pdf (Page 9)

Troubleshooting

Issue Solution

I cannot log in or I forgot my password. Contact your IT administrator.

There are no classes listed in the sidebar. There are no classes assigned to the teacher that is

currently logged in. Contact your IT administrator.

A class does not contain any devices. There are no devices assigned to this class. Contact your

IT administrator.

The Focus Class on App and Clear Passcodes

buttons are not available.

The class is scheduled for a dierent meeting time. Try

again during the scheduled meeting time, or contact

your IT administrator if the meeting time needs to be

changed.

I cannot focus a student device on an app. The device is not running iOS 6 or later, and/or the

device is not supervised by Apple Congurator. Contact

your IT administrator.

I cannot focus my teacher device on an app. This is by design, to ensure that you have full use of your

device.

The app I want to focus devices on is not

displayed in the list of apps.

The app has not been added to the Mobile Device

App Catalog in the Casper Suite. Contact your IT

administrator.

The focus was removed from devices even

though I did not remove it.

Focus automatically times out when the scheduled class

time ends. Contact your IT administrator if additional

time needs to be scheduled for the class.

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Apple iPad (iOS 5.1 Software) User Manual Page 9