Apple AppleShare IP 5.0 Update User Manual

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Problems with the Print Server
The Print Admin program cannot attach a printer to a queue.
If you cannot attach a printer to a queue, someone else is probably already
using the printer. Wait for the job to finish printing. You can also use the print
utility that came with the printer to check the printers status.
A printer can’t be found.
When a printer thats attached to a queue cant be found on the network, the
following icon appears next to the printer name in the Monitor Queue
window for the queue to which the missing printer was attached.
Ta ke th e following actions:
m If the printer is not currently printing a document, switch the printer off
and then on again. Check the name of the printer on the test page.
m If someone has changed the printers name, rename it or try to attach the
printer again under its new name. (Instructions for renaming are described
in the manual that came with your printer.)
m If the problem persists, check the network connection.
A document can’t be queued.
If a user receives a message that a document cant be printed, or if a
document cant be sent to the Print Server, make sure a Print Server queue
is correctly selected as the computers printer. Printers are listed in the
Chooser for Macintosh computers and in the printer-selecting software for
Windows users.
m Ve r ify that the disk on which the Print Server stores jobs is not full.
m If the Print Servers queues arent listed in the Chooser or Windows
printer-selecting software, check the Print Server to make sure that a
printer is attached to each queue.
Problems with the Print Server 285
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Summary of Contents

Page 1 - A document can’t be queued

Problems with the Print ServerThe Print Admin program cannot attach a printer to a queue.If you cannot attach a printer to a queue, someone else is pr

Page 3

Protect your serial numberTo us e Ap pleShare IP, you need to provide the unique serial number listed onyour AppleShare IP serial number card, includ

Page 4 - You can’t save a log file

When you need to know your serial numberHere are some situations in which you need to know your serial number:m during your initial AppleShare IP setu

Page 5 - Web & File Server

If your software detects a duplicate serial numberIf you see the duplicate serial number dialog box on a computer youadminister, here are suggestions

Page 6 - Web service

Follow the network cable and check each computerWhen you know the AppleTalk network address for the computer that isrunning the duplicate software, wo

Page 7 - Continued on following page

If you lose your serial number cardIf you lose your AppleShare IP serial number card before you set upAppleShare IP, contact the appropriate Apple sup

Page 9 - Print Server

The Web & File Server cache is a portion of random-access memory (RAM)that the File Server uses for storing frequently used files, folders, and ic

Page 10

Note that a portion of RAM is reserved for system software as well as forprograms opened before the Web & File Server. The Web & File Serverre

Page 11 - Protect your serial number

Here are a few things to keep in mind when considering the amount ofmemory you plan to reserve for other applications:m Use a minimum cache setting of

Page 12

m If the Print Server’s queues still aren’t listed, check the networkconnections. Refer to the documentation for your networking hardwareand software

Page 14

The AppleShare IP servers use several files located in the System Folder ofyour startup disk. If you change your startup disk after you install any of

Page 15

5 Drag a copy of the Users & Groups Data File from the Preferences folder inside theSystem Folder on your startup disk to the Preferences folder i

Page 16

10 If you are replacing your startup disk and if your computer is being used to run the PrintServer, drag a copy the Print Server Preferences folder f

Page 17 - Total RAM

16 If your computer is being used to run the Mail Server, verify that the Mail Server is usingthe correct mail database. Check the Mail Server log. Fo

Page 18

To use the Web & File Server Admin program’s Import Users command, youneed to have a file containing a list of user names (and optional attributes

Page 19

The easiest way to add passwords is to use a spreadsheet program. In thespreadsheet program, insert a column after the column of Internet aliases. Bys

Page 20

m The keyword “ForwardAppleTalk” is required to enable auto forwardingover AppleTalk for the user. It must be followed by a user name, a tabcharacter,

Page 22

access privileges The ability of network users toread, read and write, or make write-only changes toa shared disk or folder. Access privileges aredete

Page 23

A document that may have printed can’t be found.If you or a user can’t find a document that was sent to the Print Server, checkthe Monitor Queue windo

Page 24

DNS Acronym for Domain Name System. Acomputer that runs DNS software provides nameservice to the other computers on the network. DNSprovides the IP ad

Page 25 - Appendix EImport File Format

MIME Acronym for Multipurpose Internet MailExtensions. MIME is a standard for specifying anaction that is to take place when a file that hascertain ch

Page 26

sharing Making a hard disk, CD-ROM disc, orfolder available so network users can access it.SimpleText An application that can display thecontents of t

Page 27

Aaccess privileges. See also guest access; securityassigningfor duplicate users 95to Web folder 194changinglog-on 103for multiple users 102the Own

Page 28

maintaining the Users & Groups Data File113–119backing up 118exporting users from 113–115importing users to 115–118restoring 119removing users

Page 29 - Glossary

AppleTalkEasy Setup for 50–53entering serial number for 50setting up 26–27using multihoming 179–185AppleTalk control panel 26AppleTalk Filing Pro

Page 30 - 314 Glossary

client mail applicationsdisplaying POP account names 72–73maximum connections for SMTP-compliant 293setting up 73–74color printing 77Comer, Dougla

Page 31

Disconnect User button (Web & File ServerActivity window) 130Disconnect Users dialog box 130Disk & Share Points window 65, 157disks. See ha

Page 32 - 316 Glossary

multihoming 180–183other administrators 88program linking 88, 97, 105Web logging 190–191Web service 189enclosed folders 164–167Enclosing Privile

Page 33

on startup disk 31–32storing print jobs in selected 252System 32Web 191–193, 194FTP (File Transfer Protocol) service. See alsoanonymous FTP access

Page 34 - 318 Index

m If printing is still too slow and you are also running the Web & File Server,in the Web & File Admin program’s Web & File Activity windo

Page 35

I, Jiconsalert 253AppleShare 275for disconnections 131Mail Server 60None privilege 67Print Server 60Read & Write privilege 67Read Only priv

Page 36 - 320 Index

MMacBinary encoding 196MacDNS. See also DNS servicecompleting setup for 59designating E-mail administrator for 57name service and 246setting up DN

Page 37

changing 201–202deleting 203duplicating 202–203listing of default 290–292modem settings 242–245Modem window 242monitoring. See also log filesthe

Page 38 - 322 Index

lowering number of concurrent connections136–137resetting the cache temporarily 138settingmaximum level of processing power135–136for Print Server 7

Page 39

placing on hold 256queuing and printing a job 77, 79–81releasing jobs on hold 257removing printer assignments 258selecting folder for storing 252

Page 40 - 324 Index

Read Only privilege icon 67registered users 84releasing holdsplaced on queues 260on print jobs 257Remove From List button (Group window) 112remov

Page 41

shutdown messagenotifying canceling of shutdown 125for Web & File Server 124SMTP-compliant client mail applicationsmaximum connections for 293s

Page 42 - 326 Index

URLs (universal resource locators)entering 68using automatic directory listing with 204user categories 154–155Everyone 155Owner 154User/Group 15

Page 43

W, X, YWeb & File Admin program 126Web & File Log 128Web & File Server 121–186access for guests 97administering Web service 187–204au

Page 44 - 328 Index

Web & FTP MIME Types window 199Web folder 32assigning privileges to 194changing current 191–193Web logging 140, 190–191Webmaster Macintosh (L

Page 45

System requirementsm Any Power Macintosh computer or Apple Workgroup Server with aPowerPC 601, 604, or 604e microprocessorm Mac OS system software 7.6

Page 46 - 330 Index

m Maximum number of simultaneous launches: up to 250 (depends onprogram and connected users)m Maximum volume size: 2 terabytes (TB)m Maximum number of

Page 47

Action Suffix File Type Creator MIME Type/MIME SubtypeBinary .avi * * video/x-msvideoBinary .wrl * * x-world/x-vrmlBinary .hqx * * application/mac-bin

Page 48 - 332 Index

Default MIME type mappings (continued)Action Suffix File Type Creator MIME Type/MIME SubtypeBinary * PDF * application/pdfBinary * * PNst audio/x-pn-r

Page 49

Mail Serverm Supported protocols—POP Version 3—SMTP—APOP (for providing encrypted passwords)—PASS (allows users to change their passwords)m Maximum me

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