Apple MB770 Service Manual download pdf (Page 84)

45641001TH Rev.1

5-1 /

Oki Data CONFIDENTIAL

5. ERROR CODE AND TROUBLESHOOTING

5.1 General Descriptions

Thischapterexplainstheproceduresforsolvingtroublesoccurringintheequipment.

Whenatroubleoccurs,checkifanerrorcodeisdisplayedontheLCDscreenofthecontrol

panelrst.Ifdisplayed,referto“



P.5-4“5.2ErrorCodeList””togureouttheclassicationand

contentsoftheerror,andthenreferto“



P.5-27“5.3DiagnosisandPrescriptionforEachError

Code”” to remove its cause.

Ifnotdisplayedandtheequipmentdoesnotoperateproperlyorimagesarenotprintedproperly,

referto“



P.5-103“5.4Othererrors””toremoveitscause.

Note:

Ifunusualodorisdetectedorifsmokeorrecomesoutoftheequipment,immediatelyturn

the power OFF.

Eveninthecasesotherthantheabove,fullyobservesafetyprecautions.

IfanyPCboardorHDDshallbereplaced,referto“6.3PrecautionsforInstallationofGP-1070

and Disposal of HDD/Board”.

5.1.1 If a problem continues even after performing all troubleshooting.

Ifaproblemcontinuesevenafterperformingalltroubleshootingandtechnicaltips,reportthe

problem to the appropriate service center along with the following information. This information

willhelptheservicecenterunderstandyourproblemandtakequickactiontondthesolution.

1. Serial Number

2.ListPrint

Refer to the appropriate Service Manual / Service Handbook for the detailed procedure to

obtainaListPrint.

A.EnterthevaluegivenbelowtoobtainaListPrintbyCSVle.

 9S-300:AllCSVles

B.EnterthevaluegivenbelowtoobtainaListPrintbyprintingitout.

9S-101: 05 code

 9S-102:08code

9S-106: Error history (1000 cases max)

 9S-108:Firmwareupdatelog(200casesmax)

9S-110: Power on/off log (100 cases max)

3.Forimage-relatedproblems,collectimagesampleswiththeproblemareasandthefeeding

directionmarkedrst.Thenprovideinformationaboutthemediatypeandweight,andthe

print data / spool ﬁles for duplicating the problem.

4.Forabnormalacousticnoise,describethesituationinasmuchdetailaspossible.

5.Forhardware-relatedproblems,providephotosofanybrokenparts,paperjams,etc.

 Incaseofpaperjams,includethetypeofpaperanditsmanufacturer.

6.Forsoftware-relatedproblems,providelistprints,WebPageLogsandthedetailedprocedure

needed to duplicate the problem.

* Thisistheminimuminformationrequiredtoreportacomplaint.Itwouldbeappreciatedif

you could obtain additional information.

* Followthedirectionsoftheservicecenteriftheyrequestadditionalinformationaseach

issueisuniquetosomedegree.

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