Apple Workgroup Server 8550 User Manual

About This GuideThis guide tells you how to configure your Workgroup Server, use softwareprograms, use its built-in CD-ROM drive and optional tape-bac

Configuring the system time and date It’s important that you set the current time and date for your server so thatthe system can correctly log system e

You see a message that an application program can’t be found. The following dialog box appears if you try to open a document createdusing software tha

You experience problems using a document from a DOS computer. If you can’t open a DOS or Windows document using a Macintoshprogram, try the following:

Solving CD-ROM problems The following table lists CD-ROM problems by symptom and the pagenumber for each problem.Symptom PageThe CD-ROM drive icon doe

Note: The Workgroup Server 7250 has one SCSI bus, and the WorkgroupServer 8550 has two SCSI buses. On a Workgroup Server 7250, all SCSIdevices must h

The tray of your CD-ROM drive won’t open.If a CD-ROM disc icon appears on your screen:m Drag the disc icon to the Trash, or select it and choose Put A

Problems using CD-ROM discsYou insert a CD-ROM disc, but its icon doesn’t appear on the Macintoshdesktop. m Make sure that the disc label is facing up

Your server ejects a CD-ROM disc without giving you any errormessage. m Make sure the disc is flat in the tray and the disc label is facing up. Ifyou’r

Problems playing audio CDsYou don’t hear any sound when you play an audio CD or an audio trackon a CD-ROM disc using the AppleCD Audio Player.m If the

Problems using Photo CDsYour CD-ROM drive will not open Photo CDs.m Reinstall the CD-ROM software. See “Reinstalling CD-ROM Software”later in this cha

If you added a CD-ROM drive after you bought your server, the CD-ROMsoftware is probably on a floppy disk that came with the drive. If, for somereason,

6 To set the current time, click each number in the “Current time” box andtype the number you want to set for the hour, month, or second. Or,click the

4 Select Multimedia Software by clicking the checkbox next to it.To get additional information about each component listed, click the boxwith the lett

Solving AppleTalk problemsYou can’t turn AppleTalk on.Make sure you turn on AppleTalk in the AppleTalk control panel. If you’resure it’s turned on in

Solving TCP/IP problemsYour server can’t connect to devices outside its local network.Make sure your router address is correct.Your server can connect

Solving hard disk problemsIf you can’t start up from a hard disk or you don’t see the hard disk icon onthe desktop, try the following:m Shut down your

How to test a hard diskYou can test an Apple SCSI hard disk with the Drive Setup program.Note: Drive Setup can only test drives that were formatted by

5 When a message tells you that testing is complete, click Quit.If the test reveals a problem, you may be able to correct it by using DiskFirst Aid or

4 Click Repair to begin testing and repairing the disk.If you want to test and repair another disk, click its icon and then clickRepair. 5 When testin

Appendix A Getting Help When you have questions about how your system software works, look tothe Guide menu for access to on-screen help. The Guide me

Learning the basicsIf you are a new Macintosh user, take a look at the Macintosh Tutorial,available in the Guide menu. The tutorial teaches you the ba

3 With the tip of the arrow on the question mark, press and hold down themouse button.A list of choices (called a menu) appears. This is the Guide (h)

Choosing a printerYou use the Chooser to indicate the port (printer port or modem port) youused to connect your printer, or to select a printer on the

Reviewing the basicsThe following illustration summarizes many of the basic skills and termsyou learned from the tutorial. 120This iconrepresents your

MenusThe strip across the top of the screen is called the menu bar. The symbolsand words in it represent menus of commands. To open a menu, place thep

WindowsWindows are boxes that display text, graphics, or icons. To change theshape or position of a window, or to close the window, use the elementssh

2 Pull down the Guide menu (marked with the h icon) and chooseMacintosh Guide.The Macintosh Guide window appears.Whenever you use Macintosh Guide, its

3 Notice the three buttons at the top of the window: Topics, Index, andLook For.Macintosh Guide gives you three ways of finding information:m Topics l

Getting answers with the Topics button1 In the Macintosh Guide window, click the Topics button.A list of general topics appears on the left side of th

3 Click the question “How do I set the time and date?” and then click OK.Or double-click the question.A small window appears with instructions for you

2 Scroll through the alphabetical list until the phrase “backgroundpattern” is visible.You can scroll through the list either by dragging the slider t

5 Read and follow the instructions in the window.Macintosh Guide provides step-by-step instructions to answer the questionyou selected. When you have

4 Click the question “How do I change the beep sound?” and then clickOK. Or double-click the question.A small window appears with instructions for you

Configuring your monitorThis section tells you how use the Monitors & Sound control panel toconfigure your server’s monitor.Follow these steps to co

Tips for using Macintosh GuideHere are a few tips for using Macintosh Guide effectively:m Macintosh Guide is available only when you are in the Finder

Identifying objects on the screenSometimes you’ll see an unfamiliar item on the screen and ask yourself,“What’s that?” You can get an answer by using

Learning useful shortcutsYou can perform many tasks in the Finder more quickly if you usekeyboard or mouse shortcuts. For example, instead of clicking

2 Click one of the category buttons.Another window appears, describing shortcuts for that category.3 Read about the shortcuts available for the catego

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Appendix B Special Keys on Your KeyboardYour server keyboard contains certain special keys that typewriterkeyboards don’t have. Many of these keys all

Special keys on Apple keyboards (continued)Escape key The function of this key depends on the program you’reusing.Function keys Some programs allow yo

Typing special characters and symbolsYou can type a variety of international and other special symbols andcharacters (including characters with diacri

If you press the Option key, Key Caps outlines lightly the keys that you canuse in combination with letter keys to type letters with accents or otherd

Special key combinationsIf difficulties with your mouse or server don’t allow you to use standardmethods of quitting a program or restarting your serv

Choosing sound devices and alert soundsThis section tells you how to use the Monitors & Sound control panel tochoose your server’s sound input and

Appendix C Obtaining Updated Apple SoftwareApple technical support information and software updates are availablefrom many online services. Using thes

America OnlineApple software updates are posted to the USA Apple SW Updates area,which is located in the Apple Computer, Inc. folder. You can use thek

eWorldSupport information and Apple software updates are posted to the AppleTechnical Support area. You can use the shortcut support to go directly to

IMPORTANT If you are downloading a software update from an FTP site,please note that the updates are self-extracting archive files (identified byhavin

Staying informed of Apple software updatesYou can receive notification and descriptions of each new Apple softwareupdate posted to the Apple Software

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AAAUI connector 19About Apple Extras file 7accent marks, typing 137–138address information. See IP addressesAdministration user mode 20, 22changin

application programs and software. Seeprogramsarrow keys 135audio CDsplaying 74solving typical problems 102Bbacking up files 58, 77Balloon Help, i

selecting configuration method 35turning networking on and off 32via a BootP, DHCP, or RARP server27via a MacIP server 25–26connectors, network 19

4 Use the sliders to adjust sound output level, sound output balance,computer speaker volume, and computer speaker balance. 5 To change the selected s

Preferences 45Previous System 67Shutdown Items 54–55Startup Items 54System Folder 62Utilities 61WS Electronic Library 4formatting a hard disk d

using Index button 126–128using Look For button 128–129using Topics button 125–126initializing a hard disk drive 60–61installingCD-ROM software 1

Nname field in hosts file 45names, domain 30name server, specifying 29, 35NCSA Telnet networking software 26Netscape networking software 26networ

switching 56for using CD-ROM drive 108–110using on server 53using several at a time 56QQuickDraw GX 55RRARP (Reverse Address ResolutionProtocol)

subnet maskassigning to server 28entering number in TCP/IP controlpanel 35supportfrom Apple 7, 87from online services 141–145switching programs 5

Macintosh desktop doesn’t appear103server won’t restart after adding CD-ROM drive 103server won’t start with disc in drive104tray won’t open 104usin

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Workgroup ServerAdministrator’s Guidefor the Workgroup Server 7250 and 8550

© 1996 Apple Computer, Inc. All rights reserved. Under the copyright laws, this manual may not be copied,in whole or in part, without the written cons

ContentsAbout This Guide / 1About your Workgroup Server and Power Macintosh software / 1Who should read this guide / 1What this guide contains /

7 To configure the sound that occurs when an alert box appears on thescreen, click the Alerts button.8 Click an item in the Alert Sound list to select

2 Configuring Your Network Connection / 19About Open Transport / 20About the default port / 20Configuring your AppleTalk network connection / 21

Setting up your server to restart programs automatically / 53Setting up your server to run programs at shutdown / 54Additional capabilities for your s

6 Using a DAT Drive and Tape Cassettes / 77Compatible tapes / 78Tapes supplied with the server / 78Starting up the tape drive / 78Inserting tape cass

Appendix AGetting Help / 117Learning the basics / 118Reviewing the basics / 120Menus / 121Icons / 121Windows / 122Getting answers in Macintosh G

To configure the Energy Saver control panel to dim the monitor or to causethe server to restart automatically after a power failure:1 Open the Energy S

3 To dim the monitor when the keyboard is inactive for a period of time,click the “Separate timing for display sleep” box so that an “X” appears.If yo

2 Configuring Your Network Connection Your Workgroup Server is preconfigured to connect to an AppleTalknetwork through its built-in Ethernet interface

What this guide containsHere’s a brief summary of what you’ll find in this guide:m Chapter 1, “Configuring Your Server,” describes how to set the syst

About Open TransportYour Workgroup Server comes with Open Transport preinstalled. OpenTransport is new networking and communications software for the

All TCP/IP applications and those AppleTalk applications that are not ableto use multihoming use the network interface that is configured as thedefaul

2 Choose User Mode from the Edit menu and click the Administrationbutton. Then click OK.In Administration mode, the AppleTalk control panel looks lik

3 To change the default port, choose a new port from the “Connect via”pop-up menu.4 To choose the zone you want, choose a new zone from the “Currentz

Configuring your TCP/IP network connectionYou use the TCP/IP control panel to specify the default port for TCP/IP aswell as other information that TCP

If your network has a BootP, DHCP, RARP, or MacIP server, continue to thenext section, “Configuring via a Server.” If you are configuring the TCP/IPco

3 If you want to specify a MacIP server in a particular zone, click SelectZone to choose the zone of the MacIP server you want to use.Otherwise, go t

Configuring via a BootP, DHCP, or RARP serverTo configure TCP/IP using a BootP, DHCP, or RARP server:1 Choose Ethernet from the “Connect via” pop-up

Configuring TCP/IP manuallyYou must configure TCP/IP manually if your server connects to a networkin which a BootP, DHCP, RARP, or MacIP server is not

6 If you have the IP address for a router, type it in the “Router address”box.A router is a device that directs information along the most efficient

How to use this guideIf you are new to Macintosh: Refer to Appendix A, “Getting Help,” to learnhow to use the features of Mac OS and application progr

The hosts file contains a list of host names and associated IP addresses. Thehosts file provides a subset of the functionality of a name server. Becau

10 Enter in the “Additional Search domains” box the names of any otherdomains that you want to search. You can enter more than one domain name. Pres

Turning networking on and offBoth the AppleTalk control panel and the TCP/IP control panel allow youto turn off AppleTalk and TCP/IP, respectively.To

User modesThe AppleTalk and TCP/IP control panels support three different modes:Basic, Advanced, and Administration. This section shows you what eachc

In Advanced mode, you can use the AppleTalk control panel to doeverything that can be done in Basic mode, plus the following:m Display the server’s no

TCP/IP control panel user modesIn Basic mode, the TCP/IP control panel looks like this:In Basic mode, the TCP/IP control panel allows you to do the fo

In Advanced mode, the TCP/IP control panel looks like this:In Advanced mode, you can do everything that can be done in Basic mode,plus the following (

In Administration mode, you can do everything that can be done inAdvanced mode, plus lock (by clicking the lock icon) every setting exceptthe current

3 Type the password you want to use in the Password box.When you type the password, you see dots (•) instead of the letters youtype.4 Type the passwo

The top half of the Info window displays the following:m The AppleTalk network number (in this case, 35404) and the nodenumber (in this case, 240).m T

For on-screen help and informationThere are several valuable sources of help and information that you canview directly on your server’s monitor screen

Working with network configurationsThe AppleTalk and TCP/IP control panels allow you to save configura-tions. An “AppleTalk configuration” is the coll

5 Click OK.The name of the new configuration appears in the configuration list.6 With the name of the new configuration highlighted, click Make Acti

Using a different configurationTo use a different configuration:1 Open the control panel for which you want to use a different configuration.2 Choose

Exporting a configurationYou may want use a configuration (possibly with some small modification)on another computer. You do this by exporting the con

Importing a configurationTo import a configuration from another computer:1 Copy the configuration file to the computer on which you want to use it.2

8 Close the control panel.9 If you have made configuration changes, an alert box asks if you want tosave changes. Click the Save button.If the impor

The ttl (time to live) subfield specifies the number of seconds for which therecord is valid. This subfield is optional. If it is not present, or if i

To use a domain name that is not fully qualified in the TCP/IP hosts file,you can use two records. The first record associates a local alias with a fu

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3 Using Application SoftwareThis chapter provides important information you need to know aboutusing your Workgroup Server with application programs. F

The WS Electronic Library folder contains electronic versions of thefollowing documents:m this book, the Administrator’s Guide, in an Adobe™ Acrobat f

Using Power Macintosh programs Programs designed for the PowerPC–based Workgroup Server provideimproved performance for your server. However, to get t

If a Power Macintosh program requires a shared library and there is notenough memory available for the shared library, you’ll see a message thatthe pr

2 Turn off Modern Memory Manager.When you are finished using the program, open the Memory control panelagain and turn Modern Memory Manager back on. Fo

Using desktop application programsYou can also use your Workgroup Server as a desktop personal computer torun some personal application programs. Runn

2 Drag the aliases to the Startup Items folder, located in the SystemFolder on your startup disk. Macintosh computers and servers automatically open d

Note: The server opens scripts and programs located in the ShutdownItems folder in alphabetical or numerical order. Because the order in whichserver a

Working with several programs at a timeYou can open as many application programs and desk accessories as yourserver’s memory allows.Finding out which

4 Managing Hard DIsksThis chapter tells you how to perform common disk maintenance tasks,such as mounting volumes, initializing hard disks, and instal

Backing up your filesMaking backup copies of important server files is good protection againstpossible damage to the originals. If a backup program was

To use Drive Setup to mount volumes:1 Open the Drive Setup icon.The Drive Setup program resides in the Utilities folder in the Apple Extrasfolder on y

Where to find answersWhen you have questions about using your server, there are several placesyou can look for answers.In this book Use this book to h

Initializing a hard disk Before you can use a new disk, the disk must be prepared so that the serverknows where to store information on the disk. This

1 If the disk that you need to initialize is your startup disk, start up yourserver from the Workgroup Server SoftwareCD-ROM disc.For details, see “St

Installing system softwareSystem software is the set of programs and other files that your server usesto start itself up, keep track of your files, and

2 Find and open the Disk First Aid icon.The Disk First Aid program resides in the Utilities folder in the AppleExtras folder on your startup disk and

11 Make sure that the hard disk named in the box is the one on which youwant to install system software.If it isn’t, click Switch Disk until the corre

Doing a clean installation of system softwareThe steps in this section outline a “clean” installation of system software. Aclean installation allows y

4 Open the Drive Setup program.You use the Drive Setup program to update your hard disk.5 In the list of drives, click your startup disk.6 Pull down t

11 Make sure that the hard disk named in the Destination Disk box is theone on which you want to install system software.If it isn’t, click Switch Dis

15 Follow the instructions that appear on the screen. It takes a few minutes to complete the installation.16 When you see a message reporting that the

Doing a custom installation of system softwareThe Easy Install procedure described in the previous sections is usuallyappropriate, because it automati

In the About Apple Extras fileThe Apple Extras folder on your startup disk containsa SimpleText document called About Apple Extraswith important infor

4 Scroll through the list of components, clicking the checkbox next toeach component you want to install.You can see and select individual items withi

5 Using the CD-ROM DriveRead this chapter for information on using your server’s internal CD-ROM(Compact Disc Read-Only Memory) drive. (CD-ROM drives

Your internal CD-ROM drive works with CD-ROM discs, standard audiocompact discs (CDs), and single-session or multisession Photo CDs. YourCD-ROM drive

3 Place a CD-ROM disc in the tray, with the disc label facing up.Make sure the disc is lying flat and centered in the tray. If you are using asmall (8

1 Open the tray.There are several ways to open the tray of your CD-ROM drive.If a CD-ROM disc icon appears on your screen:m Select the disc icon on yo

Working with Photo CDsYou can use your CD-ROM drive to open Photo CD images stored onPhoto CDs. A Photo CD image is a digitized version of a standardp

6 Using a DAT Drive and Tape CassettesYou need to read this chapter only if your server includes an internal tape-backup unit. This chapter describes

Compatible tapes Your internal DAT (digital audio tape) drive is compatible with MRS-quality DDS (digital data storage) tape cassettes. MRS (Media Rec

There are two conditions that indicate the self-test has failed. If the light onthe right flashes amber, you may need to clean the tape-drive head, asd

8

Status lights Located next to the tape drive opening are two lights that inform you of thestatus of tape operations. The light on the left is the tape

The caution signal If your tape drive detects problems, it displays a caution signal: the cleanlight flashes amber. You can clear the caution signal by

Locking a cassette You can lock a DDS cassette by sliding the tab on the back of the cassette sothat the hole is visible. Once a tape cassette is lock

Cleaning the tape-drive heads The most common reason for the display of a caution signal on the frontpanel is that the tape-drive heads are dirty. Alt

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7 TroubleshootingIf you have trouble with your server, review the solutions to typicalproblems listed in this chapter. If you have a question or encou

When you run into troubleWhen you see an error message, you don’t have to take action immediately.The message stays on the screen until you click the

Start over Often you can eliminate a problem simply by clearing the server’s memoryand starting over. If you can, save any open documents before resta

To restart your server, try the following steps: 1 If you can, choose Restart from the Special menu or from the dialog boxthat’s on screen. 2 If you c

To rebuild the desktop of a startup disk, follow these steps:1 Save your set of currently selected extensions.a. Open the Extensions Manager control p

1 Configuring Your Server This chapter tells you how to configure your server’s software so you cantake advantage of your server’s hardware and software

Solving typical problemsThis section contains descriptions of problems your server may experience.Some problems may be caused by your CD-ROM drive, so

Problem PageYour application program can’t be opened because a file can’t be found 101You experience problems using an older Macintosh program 101CD-RO

The server is turned on but the screen is dark. The server or the monitor is not getting power, a program has darkened thescreen, or the monitor contr

m The system software is not installed on the startup hard disk, the systemsoftware is damaged, or the hard disk is not working properly. Start upyour

You installed a CD-ROM drive after you bought your server and yourserver won’t restart after you’ve copied software for your CD-ROM driveto the System

If you still have a problem, try the following:m If the hard disk is external, make sure it is turned on and its cable isconnected firmly and properly

Your server can’t read a floppy disk.If you see a message that a floppy disk is unreadable, try one of thefollowing:m Insert the disk again—sometimes th

If none of these solutions works, take the server or disk drive to yourApple-authorized service provider to have the disk removed.You can’t start your

A dialog box with a “bomb” icon appears. Your system has a software problem.m Write down what you were doing when the dialog box appeared, andwrite do

m If the problem recurs, it may be due to an incompatible program. Makesure that all programs, desk accessories, and system extensions you’reusing are