Apple iMac (Late 2013, Mid 2014) User Manual download pdf (Page 4)

AppleCare Service and Support

Your iMac comes with 90 days of technical support and one

year of hardware repair warranty coverage at an Apple Retail

Store or an Apple-authorized repair center, such as an Apple

Authorized Service Provider. You can extend your coverage by

purchasing the AppleCare Protection Plan. For information,

visit www.apple.com/support/products or visit the website

address for your country listed later in this section.

If you need assistance, AppleCare telephone support

representatives can help you with installing and opening

applications, and troubleshooting. Call the support center

number nearest you (the rst 90 days are complimentary).

Have the purchase date and your iMac serial number ready

when you call.

Your 90 days of complimentary telephone support begins on

the date of purchase.

United States: 1-800-275-2273

www.apple.com/support

Australia: (61) 1-300-321-456

www.apple.com/au/support

Canada: 1-800-263-3394

(English) www.apple.com/ca/support

(French) www.apple.com/ca/fr/support

Ireland: 1-800-804-062

www.apple.com/ie/support

New Zealand: 00800-7666-7666

www.apple.com/nz/support

United Kingdom: (44) 0844 209 0611

www.apple.com/uk/support

Telephone numbers are subject to change, and local and

national telephone rates may apply. A complete list is

available on the web:

www.apple.com/support/contact/phone_contacts.html

Learning More, Service, and Support

Do not attempt to open your iMac, except to install memory,

which is user-replaceable in 27-inch models only. If you

need service, contact Apple or take your iMac to an Apple

Authorized Service Provider. You can nd more information

about your iMac through Mac Help, online resources, System

Information, and Apple Hardware Test.

Mac Help

You can often nd answers to your questions, as well as

instructions and troubleshooting information, in Mac Help

on your Mac. Click the Finder icon, click Help in the menu bar,

and choose Mac Help.

Online Resources

For online service and support information, go to

www.apple.com/support and choose your country from the

pop-up menu. You can search the AppleCare Knowledge

Base, check for software updates, or get help from Apple’s

discussion forums.

System Information

To get information about your iMac, use System Report.

It shows you what hardware and software is installed, the

serial number and operating system version, how much

memory is installed, and more. To open System Report,

choose Apple () > About This Mac from the menu bar and

then click System Report.

Apple Hardware Test

You can use Apple Hardware Test (AHT) to help determine if

there’s a problem with one of the computer’s components,

such as the memory or processor.

To use Apple Hardware Test: Disconnect all external devices

from your computer, except the keyboard and mouse. If you

have an Ethernet cable connected, disconnect it. Restart

your computer while holding down the D key. When the

AHT chooser screen appears, select the language for your

location. Press the Return key or click the right arrow button.

When the AHT main screen appears (after about 45 seconds),

follow the onscreen instructions. If AHT detects a problem, it

displays an error code. Make a note of the error code before

pursuing support options. If AHT doesn’t detect a hardware

failure, the problem might be software related.

Important: If Apple Hardware Test doesn’t appear after

restarting, hold down the Command (x), Option, and D keys

and restart the computer to access Apple Hardware Test from

the Internet. Be sure to reconnect your Ethernet cable. Your

computer must be connected to a network that has access

to the Internet.

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Apple iMac (Late 2013, Mid 2014) User Manual Page 4

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